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Customers Like Managed IT Services — So Why Don’t More Use Them?

CompTIA’s study on managed IT services reveals opportunities for market growth through customer education. The study shows that users of managed IT services are highly satisfied with the services they’re currently receiving, but at the same time, growth in the sector is only modest — CompTIA estimates about 3 in 10 organizations are using some form of managed services. This gap may be due to the fact that organizations and managers are not fully aware of the practical difference between in-house IT services and those that are handled by managed services providers (MSPs).

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