Editor's Notebook

  1. Can A Master MSP Help Your Slumping Sales?
    If your MSP (managed services provider) business is struggling to stand out from your competitors, consider partnering with a master MSP to help you turn things around. By Jay McCall, networking and managed services editor
  2. Where MSPs Go To Grow: IT Nation 2011
    Last week’s IT Nation show was the perfect event to mark my return to covering the channel. One thing that stood out to me right away about this show is that the attendees were there to learn and grow their businesses. This was not a lifestyle-VAR-friendly event. By Jay McCall, networking and managed services editor
  3. Looking Down The Road With Tigerpaw
    During last week’s Tigerpaw Partner Summit in Dallas, President James Foxall discussed and reviewed recent tweaks to its Tigerpaw 11 product, as well as outlining what 2012 will bring for Tigerpaw partners.
  4. Tigerpaw Opens 2nd Partner Summit With A Roar
    It was classic James Foxall when the president of Tigerpaw Software opened that vendor's second annual partner summit wearing bright orange Chucks. Anyone who knows the friendly and easy-going Foxall wasn't surprised at his attire or his down-to-earth and enthusiastic welcome to the gathering of nearly 400 Tigerpaw partners in Dallas.
  5. Top 10 Tweets From Ingram Micro’s Solutions Summit
    Ingram Micro’s Solutions Summit, held Oct. 5 to 6 at the Sheraton Meadowlands in East Rutherford, NJ, brought together resellers and vendors from data capture, point of sale, mobility, digital signage, and physical security technologies. As you can see from the top 10 tweets sent during the event, the topics of offering total solutions (such as adding physical security to your linecard) and partnering with other resellers to expand your offerings dominated the event. By Jim Roddy, president
  6. Social Media Is Major Security Risk Survey Reveals
    A recent global study of 4,000 IT and IT security practitioners sponsored by Websense, a provider of unified web, email, and content security, revealed how much of a concern social media’s threat really can be. I spoke with Tom Clare, senior director of product marketing at Websense, to get some perspective on the problem. By Jay McCall, networking and managed services editor
  7. Zenith Infotech Spins Off Zenith RMM
    Zenith Infotech, a vendor that’s been known in the channel for its RMM (remote monitoring and management), private cloud, and business continuity offerings, recently spun off its RMM division into a separate company called Zenith RMM. I caught up with Zenith Infotech’s CEO, Akash Saraf, who shared some of the reasons behind the decision. “We felt that with our broad product lines, we weren’t giving our RMM division enough R&D dollars and other attention it deserved,” he says. “We feel this move will also help the RMM business attract more senior management bench strength,” which was another goal. By Jay McCall, networking and managed services editor
  8. Webinar: Do You Own Your Customers’ Entire Environment?
    Learn how you can extend your managed services business (and profits!) without heavy investments in people or infrastructure during this free webinar at 2 p.m. ET, on Thursday, Oct. 27, 2011.
  9. Thinking About Managed Print? Get Advice From MSP James Laszko
    Please join editor Gennifer Biggs at 2 p.m. ET on Tuesday, Sept. 27, as she moderates this month’s Autotask Academy presentation, a panel including Tim Brien of OKI; Len DiCostanzo of Autotask; and MSPJames Laszko of Mythos Technology.
  10. Marketing Tips From The Trenches
    A common question from solutions providers is not technology related, but rather about marketing the products they have ID’d for the portfolio. At the Zenith InfoTech Cloud Summit held in Pittsburgh this week, a group of Zenith partners presented tips and tricks for their peers. By Gennifer Biggs, security, storage, and managed services editor
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