News Feature | July 2, 2014

Field Service IT News — July 2, 2014

By Amy Taylor, contributing writer

Field Service IT News

In the news this week, the May monthly report from ELFA trends down and technology continues to improve the industry with the latest developments including machine to machine (M2M).

May Monthly Leasing And Financing Index Down 8 Percent

Equipment Leasing and Finance Association’s (ELFA) Monthly Leasing and Finance Index reports that the overall new business volume for May was $6.9 billion, down 8 percent from new business volume in May 2013. The survey includes economic activity from 25 companies representing a cross section of the $827 billion equipment finance sector.

M2M Potentially Enhances Overall Customer Experience In Field Service

Business2Community said the increased integration of machine-to-machine technology is providing excellent opportunities for field service to offer new services and increase revenue, while enhancing the overall quality of the customer experience. M2M allows collection of all data 24/7, minimizes problems, and also allows service companies to control energy costs by monitoring and adjusting consumption.

Grey Fleet Usage Falling Due To Risk Management Issues

PYMNTS reports that “grey fleets” or employees using their own vehicles, are on the decline.  Largely due to risk management issues, fewer organizations are relying on the grey fleet idea, as fleet managers are providing more drivers with vehicles on an as-needed basis.

Field Service IT Talking Points

Econsultancy reveals, “What is geofencing and why do you need it?”

Contractor Magazine features “7 Things to ask before buying field service management software,” offering questions on software comparisons, major issues in the past, and how responsive is the customer service.

Commercial Carrier Journal said that WEX Fleet One is launching a real-time interactive fuel card interface with McLeod Software’s LoadMaster Enterprise. The McLeod interactive interface enables WEX Fleet One account holders using the McLeod application to access new and improved functionality.

For more news and insights, visit BSMinfo’s Field Service Tech Center.

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