BSM-Field Service BSM-Field Service

FIELD SERVICE MAGAZINE ARTICLES

  • You Probably Aren’t As Unique As You Think

    What makes you and your company different? Is it your people? Is it how much you care about your customers? Is it all the training you have and industry certifications? Is it the solutions you offer?

  • Jump-Start Your As-a-Service Transition

    As you might know, we’ve dedicated many pages to educating readers on the value of a managed services model. While the benefits can be great, there also can be some significant hurdles to clear before you sail off into the sunset. Many established MSPs have stories about adopting certain aspects of the model, while ignoring other aspects. This can delay or stifle your success on this model and potentially poison people into thinking that the model isn’t all it’s cracked up to be.

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PREMIUM FIELD SERVICE CONTENT

  • Enhancing The Customer Experience: Connected Devices For Field Service Workflows
    Enhancing The Customer Experience: Connected Devices For Field Service Workflows

    WE LIVE AND DO BUSINESS in a highly connected world. That brings clear benefits, such as being able to use real-time data capture and mobile access to applications to create efficiencies, but it also brings potential challenges. The connected customer demands more from retailers, logistics providers and services companies. One bad experience and the customer may leave forever.

  • Human SCADA: The Future Of Enterprise Mobility
    Human SCADA: The Future Of Enterprise Mobility

    New data capture capabilities can create a complete view of the health and activity status of a field worker and, when coupled with a dispatch function, a chance to improve that field worker’s condition or a situation as a whole and to provide the foundation of a supervisory control and data acquisition (SCADA) system.

  • Utilities: Winning With Mobile And Cloud Strategies
    Utilities: Winning With Mobile And Cloud Strategies

    One of the ways utilities are increasing their own competitiveness is by enhancing their service offerings (such as recommending smart meters), provide better customer service, become more responsive and, of course, optimize their operations to become more productive. Helping some of these business objectives become a reality are mobile and cloud strategies.

  • How You Can Help Your Field Services Clients Add A Preventive Maintenance Program
    How You Can Help Your Field Services Clients Add A Preventive Maintenance Program

    Thanks to advancing technology, machines are increasingly complex, which emphasizes even greater need for a mobile management system and strong customer service.

  • Enjoying The Benefits Of A Variable-Cost Workforce
    Enjoying The Benefits Of A Variable-Cost Workforce

    Running a successful IT practice is hard work, which is made all the more difficult by the fixed-cost workforce model many IT providers rely on to staff their companies. Indeed, headcount (too high or too low) and quality can severely limit an organization’s ability to scale and succeed. However, there is a paradigm-busting transformational movement in how organizations and companies are completing their work.

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FEATURED FIELD SERVICE PRODUCTS

  • Tigerpaw Mobile
    Tigerpaw Mobile

    Tigerpaw Mobile was built as a hybrid application utilizing local application and HTML 5 for the way your technicians use our software in the field. It streamlines each process and provides efficient workflow when your technicians are working remotely.

  • MX9 Ultra-Rugged Handheld Computer
    MX9 Ultra-Rugged Handheld Computer

    To earn the right be called “ultra-rugged,: a device must test to an IP rating of 67, a 6-foot drop to concrete, and a 2,000 cycle 1-meter tumble test.

  • CP60 Series Industrial Mobile Computer
    CP60 Series Industrial Mobile Computer

    The rugged CipherLab CP60 series is an industrial mobile computer designed to fully assist your staff in the field with the most cutting edge specifications. Crafted for the harsh environments of transportation & logistics, warehousing, manufacturing and field service, this tough mobile computer will allow your workers to maximize productivity with the most up-to-date technologies.

  • LXE MX9 Ultra Rugged Handheld Computer
    LXE MX9 Ultra Rugged Handheld Computer What makes the MX9 an Ultra Rugged Handheld? A host of features including an IP67 rating, 6 ft. drop tests to concrete, and the 2,000 cycle 1 meter tumble test make this LXE handheld ready for the most rugged environments imaginable. From built-in heaters for cold environments to brilliant outdoor displays for full-sun environments, the MX9 can handle just about anything.
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FIELD SERVICE MULTIMEDIA

  • The Advantages Of Mobility Podcast

    In this Podcast segment of In The News from Global Talk Radio, James Foxall, President of Tigerpaw Software discusses the advantages of mobility and mobile applications in business today. James provides insight into the value of mobility and mobile software, particularly in the field service industry.

  • CipherLab 9600 Asset Management Video

    Empower service technicians and support staff by giving them instant access to the information they need. With the help of CipherLab 9600 mobile computers, field workers can get directions to the location of an asset.

  • Glacier Showcases Rugged Handhelds At NA 2010
    Glacier Showcases Rugged Handhelds At NA 2010 In this video (shot at the NA 2010 trade show in Cleveland, Ohio), Glacier Computer CEO Ron D'Ambrosio demonstrates the features and benefits of the company's M350 rugged handheld computer designed specifically for the healthcare industry.
  • Honeywell’s Mobile Computing Portfolio: Addressing The Changing Industry Landscape
    Honeywell’s Mobile Computing Portfolio: Addressing The Changing Industry Landscape This video, shot by editor in chief Sarah Howland at Honeywell’s Fort Mill, SC, facility, provides an overview of two very different Honeywell mobile computing devices that address the needs of different types of mobile workers. Mika Majapuro, senior product manager for Honeywell, gives a demo of the rugged Dolphin 99EX mobile computer and the Dolphin 6000 scanphone.
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