News Feature | November 5, 2015

Study Reveals Your IT Clients' Employees Won't Tolerate Subpar Applications

Christine Kern

By Christine Kern, contributing writer

Study Reveals Your IT Clients’ Employees Won’t Tolerate Subpar Applications

Complexity, limited mobile access, and overall poor user experience are the leading elements inhibiting modernization efforts within large U.S. enterprises, according to Capriza’s Enterprise User-Experience Study. The study polled more than 1,200 enterprise application users and 300 IT decision makers nationwide.

According to the study titled Complexity: Enemy #1 in Today’s Enterprise, 45 percent of the end users and six in 10 IT managers said that they were unlikely to use enterprise software due to complicated, poorly designed interfaces.

Yuval Scarlat, CEO and co-founder of Capriza, stated in a release, “Employees have more responsibility than ever, yet the legacy applications that they rely on aren’t built with them in mind and are making their lives at work more difficult. Unfortunately when it comes to removing this complexity, IT leaders have a number of huge challenges, namely cost, risk and lack of genuine options.”

According to the study mobility also poses a significant challenge, although it is a priority for many IT leaders. Only 38 percent of those polled considered their company to be “mobile friendly,” while six in 10 felt that enterprise apps took too long to complete a task. Another finding is that shadow IT is on the rise. The survey found that more than half of the respondents had opted to use consumer apps that weren’t approved by their companies, with most justifying this by saying they were more mobile friendly or they provided a better user experience.

“What’s clear from this survey is that employees simply won’t tolerate subpar enterprise applications — whether mobile or desktop — the rise of shadow IT and the continued poor adoption of suboptimal mobile apps prove this,” continued Scarlat. “But at the same time, IT leaders are facing internal budget pressures that make ground-up overhauls extremely difficult to justify. The answer lies in making existing systems relevant, simple and user friendly. Companies that fail to do this run a serious risk of becoming irrelevant in today’s increasingly sophisticated markets.”