Downloads

  1. Anti-Virus Is Dead. Long Live Managed Endpoint Security
    11/7/2014

    If security isn't already a big part of your managed services value proposition, it's time to make it central. Headlines like the Target data breach have made your customers hyper-aware of the threats. The risk of downtime, data loss and negative market reputation is real to end user companies. But antivirus software is no longer enough. Indeed, security vendors themselves have said signature-based antivirus is dead. Join us for a frank discussion of today's threats and how endpoint security can protect your customers against them.

  2. Can You Prove Your Commitment To Cloud Security With Compliance Standards?
    11/7/2014

    Managed services providers (MSPs) can host companies or access providers that offer IT services. These services can include fully outsourced network management arrangements, such as IP telephony, messaging and call center management, virtual private networks (VPNs), managed firewalls, and monitoring/reporting of network servers. So, in all aspects of the service, the client data is saved or managed over the Internet to reach the MSP. MSPs need to know how to keep the client data safe while it is saved in their environment.

  3. Are You Drifting? The Danger Of Settling For “Good Enough”
    11/7/2014

    One of the mantras at HTG is the persistent pursuit of excellence rather than attempting to attain the ever elusive state of perfection. We prefer action and movement rather than the paralysis that naturally results from constant analysis.

  4. How To Develop The Best BYOD Security For Your Customers
    11/7/2014

    Bring your own device (BYOD) is no longer a trend but a fixture in today’s business world.  Employees are now purchasing the latest smartphones, and employers — your clients — are taking advantage of that situation. Because of the savings in hardware and software purchases for the employer coupled with instantaneous access to employees, an “open door” policy has erupted towards these devices; yet security policies have not caught up and are leaving IT departments with growing concerns.

  5. 5 Rules Of Engagement For Recurring Revenue Success
    11/7/2014

    While today’s new cloud-based renewal dashboards are the engines driving gains in service renewals sales for IT services providers and manufacturers, the human aspect — your sales workforce — is equally important. In fact, a huge part of strengthening recurring revenue streams and maximizing service contract renewal revenue is getting your sales team to utilize the dashboard you’ve provided them consistently and correctly.

  6. Looking Ahead To 2015: 3 IT Operations Predictions For MSPs
    11/6/2014

    Shorter days and cooler temperatures mean that we are in the home stretch of 2014. With that in mind, now is a great time for MSPs and solutions providers to celebrate their successes, reflect on the challenges they faced over the last 12 months, and look ahead to what they hope to accomplish in the New Year.

  7. 6 Essential Steps To Managed Backup Success
    11/6/2014

    A couple hours of downtime can do a lot of damage — just ask any major retailer or small business owner. It means lost revenues, loss of customers — and the permanent loss of data. Combine that with the estimated cost of downtime for a small-to-midsize business (SMB) — a staggering $12,500 a day — and you’ve got an invoice that few organizations can afford to pay.

  8. Never Enough Time? 5 Key Professional Processes To Automate
    11/6/2014

    The last 10 years have brought endless new technology into our personal lives. We no longer use maps, phone books, or disposable cameras because smartphones have automated these tasks to require little more than the click of a button on our iPhones.

  9. 3 Tips On How To Become A Microsoft SQL Server Licensing Hero
    11/4/2014

    Recently during a staff meeting, a team member was discussing a boot camp he had just attended focused on Microsoft licensing. He told us that the lead instructor had explained that the licensing status of Microsoft Enterprise customers generally falls into one of two categories: out of compliance or spending more on software licensing than necessary. Of course, virtually all SQL Server users would likely prefer to be in the category of: in compliance and not spending one penny more than necessary on SQL Server software licensing. But as you may already know, getting there is the tricky part.

  10. How To Spot A Cloud Poser
    11/4/2014

    Cloud computing enables people and companies to access applications from any computer. But the cloud has created a new group of “cloud posers,” software developers who make bold (and untrue) claims about the performance of the cloud-based applications they manage. Can you spot a cloud poser?

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