1. Why Quarterly Reports Are Crucial For The Successful MSP

    Many managed services providers (MSPs) have built good practices involving remote monitoring and management services. They install agents on their clients’ systems that generate alerts any time something is amiss, whether it’s a hard drive failure, an Internet service blink, or application performance issue. The remote IT services provider can immediately address issues, often without ever having to visit a client site — sometimes without the customer ever realizing there was an issue. MSPs can also perform maintenance, do updates and install patches, all through the invisible medium of remote management.

  2. The Impact Of Mobile Payments On ISVs And VARs

    As we close in on 10 years into the smartphone revolution, the payments landscape for VARs and ISVs is taking yet another path down uncharted waters.

  3. Westmoreland Coal Company Increases Efficiency And Profitability In The Kemmerer Mine With A Zebra WLAN

    Westmoreland Coal Company is the 4th largest coal mining operation in the world; 6th largest coal producer in North America and the oldest independent coal company in the United states. When Westmoreland Coal expanded their operations by purchasing the Kemmerer mine in Wyoming, they bought the oldest open pit mine in the U.s. — a large mine that is 9.5 miles long and 2 miles wide.

  4. PGA TOUR Benefits From New Mobile Payment Solution

    Last year, PGA TOUR wanted to add a mobile point of sale (mPOS) solution for the PGA TOUR Canada. Steve Evans, SVP for information systems, PGA TOUR said, “We needed to implement a secure and easily portable payment solution.” 

  5. What Are The Advantages Of 2D Bar Codes?

    Your small business clients wanting to make a big impact with customers can utilize 2D bar codes — which can include more information, such as price, quantity, web address, or even an image, compared to their 1D counterpart.

  6. The Top 3 Tech Needs In Higher Education This School Year

    An annual study by Wakefield Research for VitalSource Technologies found that 44 percent of students don’t go more than 10 minutes without using some form of technology during an average school day. Knowing the prevalence among students to use technology throughout the day is so high, why not meet them on common ground when trying to connect? Schools have an opportunity to not only enhance the connected campus experience, but also to reduce costs and improve operations as well. Reduced maintenance technology that supplants dinosaur devices or practices can save colleges and universities countless time and money through an overall low total cost of ownership.

  7. Managed Services Continues To Be Money In The Bank

    If you are an “IT guy,” who trades your labor for dollars, then offering managed services (flat rate services) should be a no-brainer. But, that doesn’t necessarily mean your business model can guarantee you are doing it correctly or more importantly, being successful at it. The transition from a break-fix business to a managed services business model is actually not as difficult as many people might think. However, there are two vital factors that must be taken into consideration before deciding to make this transition.

  8. Born In The Cloud: The Next Generation Of Call Center Technology

    As more and more companies are shifting gears and jumping on board with cloud technology, the contact center industry is making the switch as well. Cloud computing technology has made it possible for call centers to forego the need to increase staff numbers and the routine headaches that are all too often associated with hardware and software (we’ve all been there).

  9. The Complete Guide To Office 365 Security

    Office 365 is the fastest growing offering in Microsoft’s history, and customers are entrusting the platform to not just meet all of their productivity needs, but to secure and manage their business-critical information assets. Security in Office 365 is a constant effort to monitor, maintain, enhance, report, and verify. Microsoft wants you to know that your data inside Office 365 remains yours – they will never mine your data for advertising campaigns or access your data outside of the scope of delivering your organization with cloud productivity services. In fact, when you sign up to use Office 365 you will see a series of regulatory disclosures describing these governance measures.

  10. Top 5 Tech Trends Universities Use To Enhance Student Security

    It is only fitting that institutions of higher learning, where innovation is encouraged, are leading the way in advancements related to confirming student identity and controlling access to campus buildings. While student identification (ID) cards have evolved over the years, some colleges and universities have truly gone high-tech in the ways students can prove who they are.