White Papers & Case Studies

  1. Selling Managed Services: 6 Tips To Reinvent Your Sales Pitch
    10/18/2013

    You’ve decided to embrace the as-a-service model, but do you still find yourself wondering, ‘How can I convince my clients to buy into this?’

  2. Set Your IT Business Up For Success: Achieving Client Satisfaction In The First 30 Days
    10/9/2013

    The key to achieving client satisfaction and building long-term client relationships is starting off on the right foot. It is important that the groundwork be laid in advance to ensure a smooth onboarding process, as this is the time when new clients are most critical of the work being performed.

  3. Finding Success In The Cloud
    10/9/2013

    Over the past few years, the cloud market has grown by leaps and bounds while becoming an integral part of IT operations. Cloud computing is a great way for businesses of all sizes to create collaborative environments with little investment, and it’s a profitable way for IT service providers to expand their services.

  4. Switch To Continuum RMM Delivers User Experience Other Providers Only Promised
    10/8/2013

    Continuum’s prepackaged RMM solution enables Computer Consultants, Inc., to immediately handle more workload without increasing headcount.

  5. How To Deal With A Perfect Storm Of Disruption In The Managed Services Business
    9/16/2013

    A personal perspective on the challenges facing the Managed Services industry and the strategies you can use now to survive and thrive transformational change.

  6. Disaster Resistant Technology Saves The Day After Hurricane Sandy
    9/11/2013

    Since opening their business a few days before 9/11, this MSP have weathered several disasters—from terrorist attacks and economic recession to hurricanes, floods, and blizzards.

  7. Service Desk Solution Helps MSP Attract Larger Accounts
    8/29/2013

    Resolving customer problems can hit your bottom line in unforeseen ways. You probably know the immediate costs in time, labor and equipment. What about the impact when project demands exceed your expectations – or capabilities?

  8. Epic Technologies Achieves Phenomenal Managed Services Growth
    8/29/2013

    Epic Technologies had recently added IT managed services to their existing telecom business, but were experiencing efficiency and cost challenges in working with a number of vendors while trying to provide monitoring and support to clients on their own.

  9. MSP Easily And Profitably Fulfills Role As The IT Service Department For SMBs
    8/29/2013

    Small business owners and managers frequently find they have to be a “jack of all trades” when it comes to getting through a day at work. But some tasks are easier to figure out (or bluff your way through) than others, and unless one has a knack for information technology, keeping a computer network functioning at an optimal level definitely falls on the more difficult end of the spectrum.

  10. Leverage Reporting Tools To Prove Value, Retain Customers
    8/13/2013

    Repeat customers are key to business success. For managed services providers, this translates to retaining clients at contract-renewal time.

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