White Papers & Case Studies

  1. Utilizing Next Generation MSP Automation To Gain A Competitive Advantage In The Managed Services Marketplace
    4/15/2013

    The demand for managed services is gaining momentum because of a confluence of macro-market trends. As a result of these trends, approximately 7 in 10 end-user organizations today contract with a MSP for some or all of their technology needs, according to a recent survey report published by CompTIA. These savings and other business benefits have driven 62% of the current users of MSPs to plan to increase the proportion of their IT operations managed by MSP over the next two years.

  2. Managing Mobile Devices: The New MSP Opportunity
    4/12/2013

    Just as it’s hard to imagine banking without ATMs, computer users eventually will look back and wonder how they ever got by without smartphones or tablets. Network-connected smartphones, notebooks and tablets, according to analysts, will reach 15 billion worldwide by 2015 — more than double the planet’s projected population. Mobile phones in 2013 will surpass PCs in connecting to the Internet, analysts predict. As of 2012, the number of smartphones in use worldwide had passed 1 billion.

  3. Scaling Managed Services With A Third-Party NOC Partnership
    3/18/2013

    How MSPs can achieve faster returns on investment, raise overall service quality and reduce development costs.

  4. 3M – Making Sure Your Messages Are Delivered With The Highest Data Quality
    3/18/2013

    3M wanted to ensure they could deliver emergency notifications and provide important information to staff during crisis situations on the devices that their employees used. But with that many employees, and more than one way to communicate to each, it got complicated.

  5. IT Service Provider Client Advocacy And Benchmarking Study
    3/12/2013

    In February 2013, Client Heartbeat conducted a client advocacy study which included IT service providers in Australia, Europe and America. The study surveyed 3,500 small businesses within the client bases of these providers.

  6. 5 Things Every MSP Needs To Know About Mobile As A Managed Service
    2/19/2013

    The proliferation of mobile devices among consumers has forced businesses to quickly seek ways to provide work-related applications to employees using these devices and control the access these devices have to the corporate network. This paper from N-able looks at how this has changed the business landscape for Managed Service Providers in terms of the needs of small and medium sized customers. Improvements to processor speeds,

    5 Things About Mobile As A Managed Service Every MSP Needs To Know

  7. BlueWave Computing Realizes $1 Million Productivity Gains With RMM Solution
    2/19/2013

    BlueWave Computing, an Atlanta-based N-able MSP Elite partner, saved $1million in engineering time and costs in 2012 thanks to the increased efficiencies and productivity gained from using N-central to automate time-consuming tasks.

  8. Intelligent Business Continuity: The Risks In Data Protection
    2/4/2013

    Just because you have a backup plan, it doesn’t mean your data is safe; let alone easily accessible in case of a technical or natural disaster.  In this white paper Datto product manager Ian McChord explores the different types of risk in IT infrastructure and the ways intelligent business continuity can best mitigate that risk.

  9. Discover Your Inner Leader
    2/3/2013

    Do you have the skills to successfully lead your organization? With the right amount of dedication, anyone can be a leader – including you. Now is the time to start harnessing your inner leader to take your company to the next level.

  10. Gamification: Using Virtual Awards And Recognition To Motivate Your Sales Team
    2/2/2013

    Find out about gamification, the ground-breaking method to motivate your sales team by playing on what drives them – competition and recognition!