White Papers & Case Studies

  1. MSP Adds New Customers While Improving And Expanding Service Delivery With RMM Platform
    12/2/2013

    In the first 18 months of using AVG Managed Workplace, Know Technology, LLC added 13 new customers—including two with over 100 seats— all while improving and expanding service delivery.

  2. 2013 State Of Cloud Backup: MSPs Missing The Mark
    11/14/2013

    Solution providers continue to miss a significant opportunity to protect their clients and boost their bottom lines with cloud-based backup and recovery services, according to the new State of Cloud Backup survey from channel consulting and research firm The 2112 Group and Business Solutions Magazine on behalf of cloud backup provider Intronis.

  3. The MSP Playbook
    10/28/2013

    The MSP Playbook provides the guidance and resources required to fully establish a Managed Services practice. This process guide is designed to help both existing Managed Service Providers, as well as new organizations establishing Managed Services as a new business unit.

  4. 5 Technology Trends You Need To Follow
    10/18/2013

    Mobile devices, social business apps, and business analytics are converging with the Cloud to create the most substantial changes in technology since the Internet revolution.

  5. Top 6 Project Breakdowns (And How To Fix Them)
    10/18/2013

    Project management is either one of those things that you are really good at, and you can breeze right through without any issues, or it’s something that drives you crazy.

  6. Selling Managed Services: 6 Tips To Reinvent Your Sales Pitch
    10/18/2013

    You’ve decided to embrace the as-a-service model, but do you still find yourself wondering, ‘How can I convince my clients to buy into this?’

  7. Set Your IT Business Up For Success: Achieving Client Satisfaction In The First 30 Days
    10/9/2013

    The key to achieving client satisfaction and building long-term client relationships is starting off on the right foot. It is important that the groundwork be laid in advance to ensure a smooth onboarding process, as this is the time when new clients are most critical of the work being performed.

  8. Finding Success In The Cloud
    10/9/2013

    Over the past few years, the cloud market has grown by leaps and bounds while becoming an integral part of IT operations. Cloud computing is a great way for businesses of all sizes to create collaborative environments with little investment, and it’s a profitable way for IT service providers to expand their services.

  9. Switch To Continuum RMM Delivers User Experience Other Providers Only Promised
    10/8/2013

    Continuum’s prepackaged RMM solution enables Computer Consultants, Inc., to immediately handle more workload without increasing headcount.

  10. How To Deal With A Perfect Storm Of Disruption In The Managed Services Business
    9/16/2013

    A personal perspective on the challenges facing the Managed Services industry and the strategies you can use now to survive and thrive transformational change.

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