White Papers & Case Studies

  1. CyanIT Sees Managed Services Success With Help From Automation Platform
    8/6/2013

    Established more than 15 years ago as an IT services company, CyanIT transformed its business to become a managed services provider (MSP) in 2012.

  2. Key Strategies For Beating The Commoditization Curve
    8/6/2013

    We’ve all seen it many times. Margins on profitable products and services erode as they become commoditized. And now, the same process is starting to happen to the IT services market.

  3. Don't Let Automation Pass You By
    8/6/2013

    Needless to say, down time can be expensive. The MSP might have to pay their customers for the interruption in service and may also ultimately end up losing some customers in the long run. As such, it's prudent for MSPs to take steps to avoid outages.

  4. How to Show Your IT Value…And Become A Trusted Advisor
    8/6/2013

    How top MSPs and IT service providers are using standardized reports to demonstrate breakthrough value, retain more customers, and become a trusted advisor to their SMB customers.

  5. MSP Sees Steady Revenue Growth With Help From RMM Software
    7/30/2013

    When Tim Martin established Neoscope Technology Solutions in February 2006, he had two customers and a desire to find the best remote monitoring and management (RMM) tool available. He demoed one customer with Continuum and the other on a different RMM. Before long, the winner was clear.

  6. Cloud Services Provider Delivers Reliability With Cisco And KEMP
    7/17/2013

    Peak 10 leverages LoadMaster Software on Cisco UCS to maximize availability and performance of unified data center environment.

  7. Cloud-Based BDR Solution Helps MSP Win And Retain Clients
    7/12/2013

    Waypoint. was looking for a proven, cloud-based BDR solution that would be affordable for their small- to-midsize business (SMB) clients, and easy for their technicians to set up and maintain.

  8. Metrics That Matter: An Intelligent Approach For IT Service Providers
    7/9/2013

    A recent survey indicates that successful IT service providers are increasingly realizing that their business data is the most powerful tool in their toolbox. Specifically, businesses with a better grasp on core metrics and key performance indicators (KPIs) find themselves able to make accurate, fact-based decisions, meet realistic staff utilization goals, and recognize trends and market opportunities.

  9. INTEGRA Healthcare Equipment Streamlines Backup Process With Agentless Solution
    7/3/2013

    INTEGRA Healthcare Equipment provides comprehensive state of the art equipment and services for healthcare needs. INTEGRA delivers products to both homecare patients and healthcare providers with services designed specifically to complement their inventory. INTEGRA’s warm staff provides immediate patient care with clinical excellence and guarantees same day delivery of all products and services. INTEGRA has various locations across Michigan and Illinois.

  10. Evolving Your IT Services Offering In A Modern Mobile World
    7/3/2013

    To stay competitive, IT solutions providers must evolve their IT services offering and embrace the modern needs of mobility through service oriented and mobile safeguard technology. Get enabled to answer the IT service calls of clients wanting to get connected to their data, stay connected to their data and ensure they can protect their data in today's mobile world. In this article, you’ll see how cutting-edge IT service providers are charting a course in the new world of mobility driven IT services to meet the mobile device management needs of their clients through service and solution oriented best practices.

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