Articles By Cheryl knight
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Field Service IT News For VARs — November 19, 2014
11/19/2014
This week’s news includes an article on the cloud’s impact on the growth of field management solutions, the threat of information overload from an increasingly connected fleet, and Apple’s efforts to make inroads into the business IT market.
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What You Need To Know About 2G Network Sunsetting
11/13/2014
With carriers announcing plans to discontinue 2G service within the next few years, how should you and your customers with M2M (machine-to-machine) systems plan for this now?
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Field Service Survey: U.S. Customers Concerned With Having The Right Parts, Canadians, With Communication
11/13/2014
Americans and Canadians, while sharing the same continent, hold different opinions on what constitutes good customer service from a field service company. According to a Moneris Solutions Corporation survey, 80 percent of Americans respond they have received outstanding service from SMB field service companies, while 69 percent of Canadians respond the same way.
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FMCSA Publishes Notice To Collect Information For Electronic Logging Device Vendor Registration
11/12/2014
Although legislation to require electronic logging devices (ELDs) on interstate commercial trucks and buses is not final, the Federal Motor Carrier Safety Administration published a notice in the Federal Register on Oct. 28, 2014, announcing its plan to submit an Information Collection Request (ICR) to the Office of Management and Budget (OMB) for electronic logging device vendor registration.
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Field Service IT News For VARs — November 12, 2014
11/12/2014
In the news, a biotech company’s field service personnel use iPads to provide real-time information to the company from healthcare facilities. Also, QR codes on vehicles can provide information to first responders, and swipe cards can help keep track of elementary school students on school buses.
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Cyberattacks Increase Leading Up To The 2014 Holiday Season
11/11/2014
According to an NBC News article, the rate of infection on computers by BackOff malware increased by 57 percent in August and 27 percent in September. These figures originated from a report completed by the security firm Damballa.
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Field Service IT News For VARs — November 5, 2014
11/5/2014
In this week’s news, businesses are using telematics to reduce their carbon footprints and service relationship management solutions to automate. Also, package shipping is expected to increase 8.8 percent this holiday season over last year.
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Wi-Fi Alliance Adds New Wi-Fi CERTIFIED Passpoint Features
10/29/2014
The Wi-Fi Alliance has expanded its Wi-Fi CERTIFIED Passpoint program and states new program features “expand the program’s strategic value to mobile and fixed operators, and open opportunities for other sectors as they invest in Wi-Fi to meet business challenges.”
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The BYOD Disconnect: Complying With Mobile Device Security At Work
10/29/2014
Businesses are increasingly implementing bring-your-own-device (BYOD) policies at work. These programs encourage employees to use their own smartphones and tablets within the office to help spur productivity — just how secure are these devices?
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Warning: Your SMB Customers Are The Targets Of Cyberattack
10/29/2014
A staggering revelation for SMBs is the fact that they are the target of 81 percent of all data breaches. This primarily due to SMBs’ lack of more robust security measures, according to an infographic released by My Digital Shield.