Premium Content From ASCII Members

  1. 3 Ways To Build Wealth With The As-A-Service Business Model
    7/25/2014

    On my way to work I pass a billboard advertising the Connecticut Lottery.  They now have two games available with a ”win for life” top prize — very tempting until you look at the odds of winning.  Every day I play a different type of game — my “win for life”' strategy is based on recurring revenue streams in my managed IT services business.

  2. Adding These 3 Services Will Build Stickier Customer Relationships
    7/9/2014

    One of the toughest things that any business owner will run into is, “How do I give more value and keep my customers coming back for more? What can I do to keep the relationship going?” If you are a large, big box company, you have worked the process to an art form. To a small or medium business owner that sells widgets, the challenge can be tough. How do you add value to the transaction (bigger sale) or add value to the relationship (more purchases more frequently)?

  3. 7 Reasons NOT To Offer Service Package Options
    7/3/2014

    When I started Triada Networks in 2008, I had to decide which billing model made the most sense for me. Since I knew that I didn’t want to trade dollars for hours, fixed-price plans seemed to make the most sense, which ultimately led me to embrace the concept of managed services. By Raffi Jamgotchian President/CTO of Triada Networks

  4. How To Fire A Client
    7/2/2014

    As a business owner, one of the hardest things I have had to learn is when it is time to fire a client. I know that I am not the only business owner to face this challenge. The need to find and retain clients is driven by the crucible of those early days when you did not have very many clients — when the business was struggling to survive. One cannot abide to lose a client — even if they are a lousy client. You fret and worry, maybe if you do a better job next time around they will pay their bills on time or be less argumentative?

  5. 5 Ways Cloud Services Are Forcing Your Business To Change
    5/22/2014

    Clouds! Public! Private! Hybrid! Buzzwords ... and more buzzwords! Let’s face it, cloud computing has arrived, and is not going anywhere. Sure, we had the same technologies “back in the day” (think: mainframes, where access was remote and not on-premise, and secure) and today, everyone professes to have a “cloud” solution.

  6. How To Bundle And Price Managed Services
    5/21/2014

    Sometimes a client will ask me, “What computer should I buy?” I can only answer that question with a series of other questions about their unique computing needs and preferences. If I ask another IT service firm how they bundle and price their managed services plans, I hear entirely different options and pricing from my own plans. Each client is unique in terms of their buying patterns, just as each business owner is unique in their pricing structure.

  7. Why Your Customers Need Modern UTM
    5/5/2014

    The days of feeling secure by simply performing packet inspection at your network edge are long past. These SPI (stateful packet inspection) devices or firewalls were the first generation of network security that many of us first experienced in the late 1990s. In the first half of that decade, we also saw a parallel rise of devices and/or applications that performed more complicated duties such as IDS and IPS (intrusion detection and intrusion prevention).

  8. Five Things an MSP Needs To Know About Nonprofits
    4/22/2014

    The 1.5 million registered nonprofits in the US can be a rewarding vertical for MSPs to explore in their market. With some research and planning, nonprofits can be a satisfying and profitable addition to your client roster. Working with nonprofits devoted to solving today’s substantial issues can engage the hearts of your employees, boost your reputation with current clients and elevate your standing within your community.

  9. 4 Things You Have To Know About Encryption For Backup
    4/4/2014

    Encryption is becoming a more significant topic as many companies struggle to meet compliance requirements and keep their data secure. It is in demand more than you might expect, including for various website security functions and backups — which are another important area to consider using encryption on. To completely protect data and backup, you should consider encrypting both the data in motion and at rest. Here are a few facts about encryption that will help you understand the landscape.

  10. Advising Your Cloud Customer: Public, Private, Or Hybrid
    3/27/2014

    Let’s face it, do your customers really know what the cloud is, let alone whether it’s public, private, or hybrid?

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