Premium Content From ASCII Members

  1. Lessons From Sports Coach Phil Jackson: “Obsessing About Winning Is A Loser’s Game”
    5/20/2015

    How do you lead a community … be it a business association, a sports team, or even a country? I founded The ASCII Group over 30 years ago and it has remained the oldest and largest community of computer integrators, MSPs and solutions providers in the world.  While we are a respected and long-established community, I am constantly looking at how I can be the best leader possible, both to my staff and our solution provider community.

  2. The Biggest Threat To The Channel? Manufacturers That Sell To End Users
    5/12/2015

    The biggest threat to the channel is the same as it has always been — manufacturers. Businesses are constantly seeking growth and expansion. Part of this formula requires keeping investors and shareholders happy. The need for manufacturers to always have constant and accelerated growth has become the new normal but there are only so many ways in which this can actually occur.  Being a channel friendly company allows manufacturers to sell their products or services through the channel without dealing with end users.

  3. How To Overcome The Disconnect Between Compliance And IT Security
    4/9/2015

    There is a huge disconnect between compliance and IT security, which I see every day while conducting compliance and security assessments.

  4. 8 Top Traits To Look For In An Employee
    4/6/2015

    I am asked this question from time to time, and the quick answer reads a little bit like the Boy Scout credo: honest, thrifty reverent, etc. The full answer is a lot more complicated because the “perfect employee” is someone who fits into your organization and stays around for a long time as well. There is a great deal riding on your hiring, and companies that hire well typically thrive. 

  5. 10 Pieces Of Advice For A New MSP (I Wish I Knew Then What I Know Now…)
    2/17/2015

    Most of life’s milestones for me are accompanied by some amount of reflection; looking back, smiling about the good times and successes, holding back a few tears earmarked for the failures and wincing just a bit (or a lot) at the things I now know that I didn’t know.

  6. An MSP Lists The Top 4 Features Of An RMM Solution
    2/9/2015

    I remember when starting my business I purchased remote monitoring and management (RMM) software because the salesperson told me that I would be able to call my clients when their printer ink was low. I thought that was a great feature, so I bought the RMM tool. I figured if it could do that it should be able to handle the basics as well — even though I really didn’t understand what the basics were at the time

  7. What Every Financial Services IT Solutions Provider Needs To Know About Cybersecurity
    1/7/2015

    Most IT organizations (both in house and outsourced) that support financial services businesses tend to look to regulations as their rulebook to ensure security and keep the auditors off their backs. However, I take a different approach. Not only should the IT organization support the institution’s fiduciary responsibilities but also assist with keeping the company’s name out of negative press due to a breach or data leakage.

  8. 5 Warnings About Jurisdiction And Cloud Storage
    12/5/2014

    Technology and law are two things that can never seem to get on the same page. Technology moves at such a rapid pace that the law can never seem to catch up. Now, mix in the advent of cloud storage and the complexities begin to mount. Cloud storage has spurned a global phenomenon where your clients data can be housed anywhere in the world. Without even knowing it, your clients data stored in the cloud can be subject to local, national and even international laws.

  9. 3 Reasons That Justify Raising Your Rates
    9/5/2014

    This is another in the arsenal of tough lessons that most small business owners learn — charging your customers more. It isn’t unusual to be very nervous about raising your rates for fear you will lose a client. In an ideal world, best practices would dictate that you raise your rates every year.

  10. 7 Things Your Antimalware Offering Must Do
    9/4/2014

    You would be hard pressed to find an IT professional who does not offer an antivirus solution to their clients; but it is just as crucial to have a solid antimalware offering for your users. 

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