LogicNow: There’s Discord Between Customers’ Expectations And Solutions Providers’ Delivery

A disconcerting level of discord exists between what customers need and expect and what IT service providers actually deliver, according to new research from LogicNow. The study reveals that IT service providers are seriously misaligned with customers’ needs, meaning that they are missing out on vast opportunities.

  • From ASCII Chicago: 7 Cybersecurity Tips For Solutions Providers
    From ASCII Chicago: 7 Cybersecurity Tips For Solutions Providers

    Reading the biography of ASCII member Eugene Tawiah, it’s clear the guy is all about security. First, he’s the founder and CEO of information security services provider Complex Technologies which serves the New York City and New Jersey metro area. Tawiah talked about cybersecurity to 100+ channel executives Thursday at the ASCII Success Summit at the Hyatt Regency O’Hare in Chicago. I captured seven of his best pieces of advice for solutions providers.

  • What Lawyers Need And How MSPs Can Sell To Them
    What Lawyers Need And How MSPs Can Sell To Them

    The general public may be frustrated with today’s litigious world, but those legal wranglings could be a boon for solutions providers. “Successfully Winning In The Legal Market With Managed Services” was the title of Charles Tholen’s presentation Thursday at the ASCII Success Summit in Chicago. Tholen is the president and CEO of managed services provider (MSP) Cognoscape and an active ASCII member.

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CURRENT ISSUE

  • Expand Your IP Video Sales Focus Beyond LP
    Expand Your IP Video Sales Focus Beyond LP

    A physical security integrator’s ability to influence decision makers outside of loss prevention (LP) departments led to record revenue gains — and profitability — last year.

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PREMIUM CONTENT

ScanSource’s Burns: Managed Services A “Changing Paradigm” For VARs

Following is the transcript of a conversation between Business Solutions president Jim Roddy with Mike Burns, president of ScanSource Services Group. The discussion took place at the ScanSource Worldwide Partner Conference for POS and Barcoding, March 16-18, in Greenville, SC.

Why The Top 4 Business Objections To Cloud Storage Are Wrong

Businesses using cloud storage providers will always have concerns about the quality of service they’re receiving and whether the benefits are worth the costs and risks involved. In addition to file size and storage space, cloud storage users want to ensure that their files are well protected.

Get Answers For System Sizing Of Backup Storage With Data Deduplication

Data deduplication compares each backup to previous backups and only stores the bytes or blocks that change. Employing data deduplication with backup storage greatly reduces the amount of disk storage required and also saves on WAN bandwidth as only the changes are stored, and only changes traverse the WAN to the offsite/disaster recovery site.

How RFID Benefits Your Healthcare IT Clients

Although RFID (radio frequency identification) technologies are often thought of as a manufacturing and distribution tool, the use of the RFID in healthcare settings has become increasingly common and offers unique benefits to healthcare IT leaders. RFID’s foray into the healthcare scene began primarily with manufacturers and wholesalers, who used the technology as a way to track pharmaceuticals. As the technology had advanced, so have the potential applications within a healthcare environment.

5 Must-Haves For Today’s Perimeter Projects

Faced with a complex and fast-evolving threat landscape, organizations across the globe are working to improve the first layer of defense at their facilities. Perimeter security is becoming more of a priority for end users in every vertical; however, today’s security customer is looking for ways to protect their perimeter without breaking the bank.

Advice For The IT Channel: 4 Ways To Market Your Business

If you ask CEOs to name the most difficult aspect of their businesses, most will say the greatest challenge is reaching and retaining customers. The best way to educate your customers about your brand and the services you offer is through a strategic and coordinated approach to marketing.

The Top Objections To Cloud Security — And How To Overcome Them

Using the cloud for business is still an unknown frontier for many businesses. Regardless of their size or the markets they operate in, very few organizations understand the cloud well enough to leverage it to their advantage. That may also explain why IT providers run into so many objections relating to its security. People don’t trust what they can’t see, especially with data breaches jumping onto the priority list of most managers and owners.

Must-Haves Mobile Device Features For Manufacturing And Warehousing

Mobile devices are well on their way to becoming integrated into almost every industry, providing new ways to capture data in real time and speed up the process of overall productivity. The advantages of mobility in manufacturing and warehousing applications are continually expanding.

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SPECIAL REPORTS

Partner Program
Insider

POS & Payment Processing Guide

Best Channel
Vendors 2015

Partner Program Insider 2014 BSM Annual POS Guide 2014 Best Channel Vendor 2015
Vendors share how their partner
programs can help VARs, MSPs,
and ISVs grow their businesses.
What you’ll find in this guide is an assortment of advice from leaders in the industry to help motivate you and, hopefully, stimulate action. Thousands of VARs, MSPs, and ISVs rate their vendor partners on 7 key criteria. Which vendors rated the best?
 

A VAR & MSP's Guide To Health IT Trends

A VAR & ISV's Guide To EMV + Payment Security

Business Solutions Executive Insight 2014

A VAR & MSP's Guide To Health IT Trends EMV for VARs Channel Executive Insights
See how you can expand your business by taking advantage of the rapidly changing healthcare IT industry. Advice concerning EMV and its upcoming liability shift, but also a broader perspective on retail security. Channel leaders discuss trends you can take advantage of to help grow your business.

FEATURED SUPPLIERS

  • RSPA
    RSPA
    RSPA stands for Retail Solutions Providers Association. We are the only association dedicated to the retail technology industry.  

     

  • SATO America
    SATO America

    Today, SATO continues its tradition of designing and manufacturing high-quality industrial printers that deliver reliable performance with each print job.

  • Moneris Solutions
    Moneris Solutions

    We’ve spent more than 40 years helping lead the electronic payment revolution, and we remain at the industry’s forefront. Providing merchants and partners with seamless, secure solutions and the latest industry intelligence, Moneris helps the businesses we serve unlock new possibilities and take advantage of new avenues for growth.

  • CompTIA
    CompTIA

    CompTIA is the voice of the world's information technology (IT) industry.

  • StorageCraft Technology Corporation
    StorageCraft Technology Corporation

    StorageCraft Technology Corporation is a premier software company focused on helping you backup fast and recover faster. StorageCraft develops innovative disk-based backup, disaster recovery, system migration, data protection and security solutions for servers, desktops and laptops.

  • APG Cash Drawer, LLC
    APG Cash Drawer, LLC

    For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.

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FEATURED PRODUCTS

  • BluePRO™ Bluetooth Device
    BluePRO™ Bluetooth Device

    Model 510 Bluetooth Device for a Low-Cost Printer Kick Cash Drawer.

    APG Cash Drawer introduces the BluePRO™ device — the 1st ever Bluetooth enabled cash drawer. BluePRO™ connects a low-cost, printer-kick cash drawer and pairs it with a mobile device. By creating a one-to-one relationship, retailers can now wirelessly synchronize and transfer data between a mobile device and the cash drawer. The BluePRO™ device achieves proximity when the mobile device comes within limited range of the drawer.

     

  • Link Gateway
    Link Gateway

    Your World-Class Connection to Payment Processing.

  • Dell SonicWALL TZ Series
    Dell SonicWALL TZ Series

    The Dell ™ SonicWALL ™ TZ Series is the most secure Unified Threat Management (UTM) firewall for small businesses, retail deployments, remote sites, branch offices and distributed enterprises. Unlike consumer-grade products, the TZ Series delivers the most effective anti-malware, intrusion prevention, content/URL filtering and application control capabilities along with the broadest most secure mobile platform support for laptops, smartphones and tablets. It provides full deep packet inspection (DPI) at very high performance levels, eliminating the network bottleneck that other products introduce, and enabling organizations to realize increased productivity gains. The TZ Series is the most secure, sophisticated and widely-deployed security platform on the market today.

  • RemoteScan
    RemoteScan

    Stable and seamless document scanning and image acquisition for virtual desktops.

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ABOUT BUSINESS SOLUTIONS

Welcome to BSMinfo, the online presence of Business Solutions magazine. If you are a value-added reseller (VAR), systems integrator, managed services provider (MSP), or independent software vendor (ISV), this is the site for you! Whether here online or in each month's issue of the magazine, we strive to deliver actionable information you can use to add complementary technologies to your portfolio and penetrate thriving vertical markets.

Technologies and topics typically covered include data collection/supply chain, point of sale (POS), payment processing, video surveillance and access control, voice over IP (VoIP), networking, storage, managed services, network security, the cloud, mobile computing, and enterprise content management (ECM). From a market perspective, our articles focus on government, retail, hospitality, healthcare, manufacturing, transportation and logistics, education, legal, banking, and anywhere else solutions providers can find new revenue streams.

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BSM is the recipient of the RSPA 2014 Gold Medallion Award.

BSM Wins RSPA Gold Medallion