Brands Failing To Meet Customers’ Mobile Communications Expectations
Brands Failing To Meet Customers’ Mobile Communications Expectations

Forty-five percent of consumers identify e-commerce service providers as most effective vertical at mobile.

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PREMIUM CONTENT

7 Reasons Analytics Should Be Part Of Your Next Retail Camera Install

Retailers are focused on many things that reach far beyond loss prevention and security, including long-term growth, return on investment for technology, streamlining services and support to customers, and gathering business intelligence to help translate data to sales. The trend toward retail analytics isn’t new, but advancing technologies and techniques, coupled with the many new opportunities they offer to retail customers continues to drive opportunity for increased intelligence and data capture.

Channeling Security: How To Talk With Clients About Skyrocketing Costs

In today’s business climate, you can count on a security breach almost as sure as you can count on the sun rising and setting. That’s why being proactive about the challenges your clients face — including the spiraling costs of network protection — is essential. It all begins with communication.

Unique, Original Ways To Provide Value To Your Customers

Too often while walking a trade show floor, we’re caught up in the technology “price race to the bottom” — who has more megapixels, who can integrate with more partners, or who can manage the most access points. But in the race to be the best, many manufacturers can get caught up in the competition and forget about the main component in creating a successful business: customers. True service is rooted in the notion that organizations must provide significant value to customers in a number of ways.

The Dynamics Of Change In The Managed Services Marketplace

“If you’re not growing, you’re dying.” This statement is a reminder that in an ever-changing world, you must adapt to your surroundings or you will get left behind. Even though this is a phrase that can apply to anyone and anything, let’s apply it to the struggle that office technology dealerships, manufacturers, distributors, and service companies are experiencing while trying to establish their business in the managed services marketplace.

Dispelling 6 Common Myths About Selling Cloud Services

Lots of technology business owners hesitate to offer cloud services. Some of them think the cloud will offer less control over their clients’ IT environments, while others worry about the fact they won’t have any servers to support. Do those concerns sound familiar? If so, it’s time to change your thought process by looking at the cloud from a client’s perspective.

2016’s Top Field Service KPIs How To Help Service Managers Meet Them

Key indicators of a successful service organization haven’t changed much in the last few years, but the tools and strategies service managers use to meet them are changing all the time. When it comes to setting and measuring key performance indicators (KPIs) each year, service managers see better results when they focus on the process of delivering service, rather than the results. For example, rather than measuring profitability or number of service calls per day, analyze the success of the processes involved in delivering service. When the process goals are being met, the desired results will follow.

Kitchen Workflow: Optimizing For New Restaurant Realities

The mobile consumer presents a tremendous opportunity for restaurant operators. Recent National Restaurant Association (NRA) research found that 43 percent of adults say they’ve used the Internet to place an order for takeout or delivery. Nearly 60 percent of adults have visited a restaurant’s website, and 58 percent have viewed a restaurant’s menu online. Most of that online activity is taking place on smartphones while consumers are on the go and making their mealtime decisions. NRA’s research indicates that 52 percent of U.S. Internet users would likely use a smartphone or tablet for ordering takeout and delivery if possible. That figure climbs to nearly three quarters among the millennial population.

Why EMV Payment Integrations Aren’t Easy

Software developers face many challenges. Staying relevant to customers, finding new ways to deliver value, and remaining competitive takes time and energy. It is no surprise that issues outside of the core features and functions of the software -- such as payment security and EMV — are regarded with such an aversion. Most developers are in business to solve unique needs of a market or business segment; they're not experts in payments. Unfortunately, today the ability to process cards comes at a significant cost and effort.

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SPECIAL REPORTS

  • 2016 VAR & ISV's Guide To EMV & Payment Security
    2016 VAR & ISV's Guide To EMV & Payment Security

    Many IT solutions providers, both VARs and software developers, rank dealing with payment security slightly higher than a trip to the dentist. It’s not something people want to spend time on. To most, payment security is not a money-making profit center. Additionally, the rules seem to be ever-changing and nearly impossible to get ahead of. To top it off, the bad guys always seem to be one step ahead.

  • Partner Program Insider 2016
    Partner Program Insider 2016

    Are your vendor partners merely providers of product for you to sell, or true partners that are walking with you hand-in-hand and working to help you succeed? If you didn’t answer “true partners,” it might be time to reevaluate the relationship.

  • Best Channel Vendors 2016
    Best Channel Vendors 2016

    Here are 2016's Best Channel Vendors, listed first by technology category (Business Continuity through VoIP) and then by technology subcategory. One of the main purposes of this special report is to give our resellers a guide to who their peers think are Best Channel Vendors.

  • Business Solutions Executive Insight 2015
    Business Solutions Executive Insight 2015

    2016 is just a few holiday parties away and will be here before we know it. This month prior is a good opportunity to take a step back and reflect on the past year. What has your company done well? Are there wins you should be celebrating? What will your company look like in the years to come? What have you struggled with? Are you taking steps to ensure that those same struggles don’t occur in 2016?

  • Business Solutions’ Guide To Health IT Trends For VARs & MSPs
    Business Solutions’ Guide To Health IT Trends For VARs & MSPs

    Healthcare IT continues to evolve and change, and IT solutions providers in this vertical need to address the challenges their clients face as they try to keep up with standards, regulations, and trends.

  • The Annual Guide To POS & Payment Processing Trends
    The Annual Guide To POS & Payment Processing Trends

    If you want to know more about EMV and how to maximize your payments-related revenue, this guide is for you. After surveying both small and large retailers on their top technology needs (and where they plan to spend), surveying our own readers, and studying analysts’ data on the market, we came up with a list of the four most important topics of today and the near future: payment processing (special focus on security/EMV and mobility), mobile POS, POS-as-a-Service, and customer experience/ engagement.

FEATURED SUPPLIERS

  • Moneris Solutions
    Moneris Solutions

    We’ve spent more than 40 years helping lead the electronic payment revolution, and we remain at the industry’s forefront. Providing merchants and partners with seamless, secure solutions and the latest industry intelligence, Moneris helps the businesses we serve unlock new possibilities and take advantage of new avenues for growth.

  • ConnectWise
    ConnectWise
    ConnectWise is the leading business management solution designed exclusively for technology organizations, such as IT solution providers, MSPs, software companies, hardware/software resellers, and System Integrators.  

     

  • APG Cash Drawer, LLC
    APG Cash Drawer, LLC

    For more than 30 years, APG Cash Drawer has been designing and delivering cash drawers with a variety of size, color, interface, and integration options. An APG cash drawer will provide years of smooth, trouble free service with virtually no downtime, no service required, and no headaches. Our cash drawers are so well constructed and so reliable that our customers install them and forget them - even in the most demanding environments.

  • Datto Inc.
    Datto Inc.

    Datto Inc. is an award-winning vendor of backup, disaster recovery (BDR) and intelligent business continuity solutions, providing best-in-class technology and support to its 5,000+ channel Partners throughout North America and Europe.  Datto is the only hybrid-cloud BDR vendor that provides instant on- and off-site virtualization of servers and workstations, achieved through its Inverse Chain Technology.

  • StorageCraft Technology Corporation
    StorageCraft Technology Corporation

    StorageCraft Technology Corporation is a premier software company focused on helping you backup fast and recover faster. StorageCraft develops innovative disk-based backup, disaster recovery, system migration, data protection and security solutions for servers, desktops and laptops.

  • Webroot
    Webroot

    Webroot delivers intelligent cybersecurity for endpoint, mobile and web to channel partners, consumers, businesses, and enterprises worldwide. Powered by its BrightCloud® collective threat intelligence network, Webroot protects the internet of everything. Our cloud-based threat detection, high performance, lightweight agents, and single, web-based point of control have changed the way businesses think about protecting mobile devices, PCs and servers. Named a ‘Visionary’ in Gartner’s Magic Quadrant for Endpoint Protection Platforms, Webroot’s smarter approach to security is why companies including Cisco, F5 Networks, GateProtect, HP, Microsoft, Palo Alto Networks, Proofpoint, RSA and others choose our solutions for advanced threat protection for their security products and services.

INDUSTRY PARTNERS AND ASSOCIATIONS

ASCII CompTIA HTG Peer Groups Small Biz Thoughts
SMB TechFest 2112 Group RSPA Money 20/20
Shoptalk ASP Drone Dealer Expo Michael E Gerber Companies

 

WHY WE DO WHAT WE DO

The Business Solutions team considers the channel more than just “a market” or “an industry.” It’s our community, and we want everyone in our community to thrive with greater profits, predictable revenue, and a sustainable business model.

BSM Why We Do What We Do

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FEATURED PRODUCTS

  • WebAccess/IMM Content Creation And Management Software
    WebAccess/IMM Content Creation And Management Software

    Web-based Digital Signage Content Management System.

  • SMARTtill™ Cash Management Solution
    SMARTtill™ Cash Management Solution

    A Quantum Change in Cash Management. APG Cash Drawer and Cash Bases have merged to deliver the SMARTtill™ Cash Management Solution by APG Cash Drawer.

  • LE1015 LCD 15″ True-Flat Touch Monitor
    LE1015 LCD 15″ True-Flat Touch Monitor

    The Bematech LE1015 true-flat, bezel-free touch monitor is designed and manufactured to meet the requirements of retail and restaurant operations with their Point-of-Sale system. The highly rugged touch monitor includes a solid base with extra wide hinge for maximum stability. The LE1015 also facilitates quick and professional mounting of integrated magnetic stripe reader and VFD/LCD customer display.

  • MercuryPay
    MercuryPay

    Fast, reliable and secure payments for your choice of payment processing solution

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ABOUT BUSINESS SOLUTIONS

Welcome to BSMinfo, the online presence of Business Solutions magazine. If you are a value-added reseller (VAR), systems integrator, managed services provider (MSP), or independent software vendor (ISV), this is the site for you! Whether here online or in each month's issue of the magazine, we strive to deliver actionable information you can use to add complementary technologies to your portfolio and penetrate thriving vertical markets.

Technologies and topics typically covered include data collection/supply chain, point of sale (POS), payment processing, video surveillance and access control, voice over IP (VoIP), networking, storage, managed services, network security, the cloud, mobile computing, and enterprise content management (ECM). From a market perspective, our articles focus on government, retail, hospitality, healthcare, manufacturing, transportation and logistics, education, legal, banking, and anywhere else solutions providers can find new revenue streams.

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BSM is the recipient of the RSPA 2014 Gold Medallion Award.

BSM Wins RSPA Gold Medallion