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Product Review: PSA (Professional Services Automation)6/19/2013
Three MSPs discuss the strengths and weaknesses of their Autotask, ConnectWise, and Tigerpaw Software PSA solutions.
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PSA (Professional Services Automation) Software Solutions Product Review6/19/2013
If you’re an IT solutions provider that’s considering selling managed services, it won’t be long before you’re ready to trade in your Excel tracking and ticketing system for something more robust. Many of the PSA offerings on the market today include modules for project management, resource management, CRM (customer relationship management), and knowledge management. Most MSPs will agree that the time and project management savings from a PSA alone are worth several times the cost of the software.
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What To Know About Selling IP Video Surveillance In Healthcare6/18/2013
Healthcare practices of all sizes and types are looking for video surveillance solutions to solve their business challenges.
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Win More Cloud BDR Sales With A Network Assessment6/18/2013
An MSP earns a 1 TB Amazon Web Services (AWS) cloud backup project with PlanetShoes.com and beats out a competitor twice its size — without cutting its price.
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3 Ways To Uncover New Cloud Sales Opportunities6/18/2013
A renewed focus on selling managed services is helping this MSP develop more profitable customers and a second year of double-digit revenue growth.
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Services 101: Automation Tools For Retail VARs6/14/2013
It’s time to understand the roles RMM (remote monitoring and management) and PSA (professional services automation) tools play in your success and how they differ from other tools out there.
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4 'As A Service' Sales Pitfalls Retail VARs Must Avoid6/14/2013
Higher profit margins and steadier income are real possibilities for companies selling recurring revenue solutions and services. To achieve this goal, you’ll need to plan ahead for business process changes.
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Edge Out Your Cloud Backup Competition. Here’s How.5/29/2013
As a managed services provider, you have a lot of choices when it comes to selecting your IT vendor partners — especially in the cloud backup space. The reality is, however, the solution you select won’t often be what ultimately sets you apart from your competitors. More often than not, what separates one IT solution provider from another is the customer’s perception of one provider over another.