Premium SMB Content

  1. Remote IT Management At The “Right Size”

    This case study from AVG takes a look at Friendly Computers, an IT support company offering support services to local businesses and residential break/fix services in the Georgetown, Texas area. The owner, Bill Schubert, was given the opportunity to be one of the first resellers to try AVG CloudCare™

  2. 3 Steps To Selling Business Continuity To SMBs

    This MSP Guide from Continuum takes a look at the effects of data loss and downtime on small to medium-sized businesses (SMBs) and how SMBs need to meet this challenge by relying on IT service providers that can minimize their exposure to such events.

  3. 7 Questions That Lead To Incredibly Effective Marketing Campaigns

    If you’re launching a new product, designing a sale or getting your business ready now for your version of Black Friday or Small Business Saturday, there are series of steps that you need to include in the planning process in order to create the most effective campaign. By John Jantsch, author, Duct Tape Marketing

  4. Why It Pays To Oil The Machine

    “Work smarter, not harder,” is a refrain most everyone has heard, but unless there’s someone telling the how, or a manual showing them how to accomplish that goal, many will keep repeating their usual activities with little deviation. Process improvements should be a continual process with every business, though change often takes place only when a company or its employees encounter problems or respond to outside forces.

  5. KineticD™ Provides NuEnergy Technologies With Easy Remote Access To Corporate Files

    With offices in many different locations NuEnergy needed a backup solution that would allow them to access their data from any location, at any time, with an affordable price.

  6. Storage Switzerland: Addressing The Robo Backup Challeneges

    A critical challenge for any business is backing up the ever increasing quantities of data generated in day to day operations, especially when a significant portion of that data resides on laptops, servers, workstations, etc., located in ROBO’s (Remote Office/Branch Office).

  7. See How Easily You Can Add VoIP To Your Managed Services Offering

    Quest PacketTrap’s Product Development Team Leader, Matt Bolton, discusses how MSPs can play a key role in upgrading their customers’ phone systems and create another recurring revenue stream at the same time.

  8. Power Monitoring 101

    Data center managers have a lot to keep them awake at night. The servers that once could be powered for say, $4,800 a year are now consuming $28,000 or more in energy a year. Power now represents the single largest component of operating cost. Yet, rarely is energy as closely managed as it should be.

    By Jim Tessier and Ed Spears, product managers, Eaton Electrical Power Quality Division

  9. Scaling Managed Services With A Third-Party NOC Partnership

    This white paper from Continuum discusses the value managed service providers (MSPs) can gain from utilizing third-party networking operations centers (NOCs) and back-office support companies instead of following the conventional MSP model which requires steep investments in infrastructure, staffing, training, marketing, sales, and customer support.

  10. Building Value In The Market For Managed Services

    This Info-Tech white paper provides a research-backed perspective on the market dynamics driving the adoption of the MSP business model, the benefits and challenges that come with MSP capabilities, and how solutions from vendors such as N-able are being utilized by MSPs in the field.