Your merchant IT clients are trying to keep up with ways their customers want to engage with them and to leverage tools they need to stay competitive. You can provide both.
GROCERY & CONVENIENCE STORE MAGAZINE ARTICLES
A Marriage Of Technology & Profitability
Each year, we give you this guide with one purpose in mind: to educate you on the latest trends in the most lucrative verticals out there, while providing a handy partner program reference to some of the leading vendors in the market today. Why this combination?
Mobile, Omni-Channel At The Crossroads Of Opportunity
A veteran retail solutions integrator says mobile and omni-channel are so intertwined, you can’t determine where one ends and one begins. You should be prepared to sell both.
Placing All Bets On Workforce Management
This ISV’s all-in approach to developing a complete, modular-based WFM (workforce management) and human capital management solution was key to its 20-percent+ revenue growth in 2013.
GROCERY & CONVENIENCE STORE PREMIUM CONTENT
5 Ways To Create Amazing Customer Experiences
We live in an “always on” world, where information is constantly at our fingertips and the expectation for immediate responses is the norm. When customers contact a business, they don’t want to wait on “hold” while an agent searches for answers. If customers don’t get the service they expect, they hang up or click over to the competition. According to Forrester, 90 percent of customer service decision makers believe that delivering good service is critical to their company’s success. That’s why customer experience management, now more than ever, is a top strategic priority.
4 Ways Retailers Can Leverage Big Data And Edge Analytics For Success
Leading retailers are leveraging Big Data and edge analytics to improve customer experience and operational efficiency, while increasing sales. A tremendous volume of data can be generated every second in the retail industry, much of it from traditional sources such as transaction logs and inventory scans, as well as new sources of sensor data such as cameras in parking lots, sensors on shopping carts, beacons throughout the store, the retailer’s in-store Wi-Fi network, apps on consumers’ mobile phones and more.
Why Digital Transformation Will Find New Value And Revenue In 2015
In today’s digital world, solutions providers and enterprises face a two-fold digital challenge. Firstly, from end customers, whose spending patterns and expectations of service have dramatically increased by the digital revolution. Secondly, for both providers and enterprises, from the competitive threat posed by a host of “born in the web” startups, operating without the constraints of legacy business models or legacy technology.
ISVs And VARs: Challenges And Solutions When Certifying POS Solutions For EMV
As Business Solutions editor-in-chief Mike Monocello noted in February’s “Why Now is the Right Time to Sell EMV,” value-added resellers (VARs) and independent software vendors (ISVs) should be enthusiastically offering Europay, MasterCard and Visa (EMV) solutions to their customers.
RSPA’s President’s Note
2015 came in with a bang—with name changes and acquisitions, our own INSPIRE® event and other industry conferences. There is a lot of activity and momentum right now, and if the first two months of the year are any indicator, we are in for an exciting year!
GROCERY & CONVENIENCE STORE HEADLINES
NCR Puts Security First For Retailers, Certifies Connected Payments For PCI 3.0 Ahead Of Schedule
NCR Corporation, the global leader in consumer transaction technologies, recently announced that its payment security solution, NCR Connected Payments, has achieved PCI-DSS 3.0 certification, nearly one year ahead of the required deadline for North America.
GROCERY & CONVENIENCE STORE MULTIMEDIA
Video: What the U.S. Can Learn From Europe, Canada About EMV
The panel discussion, “EMV & The POS Ecosystem: Forming effective partnerships and capitalizing on the EMV shift opportunity,” included information from experiences related to EMV migration in Europe and Canada. The panel, held Jan. 28 at RSPA INSPIRE 2015 in Maui, HI, is the first of event in this year’s Retail Solutions Providers Association (RSPA) program with the goal of providing education to the retail IT channel on EMV. RSPA is also planning webinars, marketing collateral, and presentations at the RetailNOW 2015 trade show.
Video: Predictions For EMV In 2015 And Beyond
The featured content on Day 3 of the RSPA INSPIRE Conference Jan. 28 in Maui was a panel discussion titled “EMV & The POS Ecosystem: Forming effective partnerships and capitalizing on the EMV shift opportunity.” Panelists were John Badovinic, senior manager of acquirer relations at Discover Financial Services, Paul Leduc president of Globe POS Systems, Matt Downs SVP of channel — integrated payments for Mercury Payment Systems, a Vantiv company, and Chester Ritchie SVP at WorldPay. RSPA CEO and president Kelly Funk moderated the panel.
Video: Providing EMV Education To Merchants Can Benefit IT Solutions Providers
RSPA launched its 2015 initiative to provide EMV education with the panel discussion “EMV & The POS Ecosystem: Forming effective partnerships and capitalizing on the EMV shift opportunity” at INSPIRE 2015 on Jan. 28 in Maui, HI.