It’s easy for solutions providers to get caught thinking they’re smarter and better than their customers. However, just because you have more IT knowledge than your customers, doesn’t mean you’re better. Have some humility. That was the advice of Jason Etheridge, president and CEO of Logic Speak, who spoke at the recently held GFI MAX Customer Conference in Orlando. During his presentation on technology humility, he provided a handful of tips for solutions providers...
MSP-FOCUSED MAGAZINE ARTICLES
Product Comparison Update: PSA (Professional Services Automation)
If managed services are a part of your business model — or will be soon — you need a PSA tool. Here’s the latest on the leading options.
Find Your Cloud Services Niche
This MSP’s client communication skills and intentional focus on cloud services are important keys to its projected 25 percent revenue growth this year.
3 Lies Break-Fix VARs Tell Themselves About Managed Services
Despite the growing number of managed services success stories, many VARs are reluctant to make the switch, and here’s why.
MSP-FOCUSED EXECUTIVE COMMENTARY
The PDF Paradigm: Should You Use PDF On The Web?
It’s been 21 years since Adobe debuted the Adobe Acrobat suite and introduced the PDF (portable document format) file format. Adobe also launched a free PDF reader in order to make PDF ubiquitous. You only had to purchase the software if you wanted to actually create PDF documents.
Tips To Identify And Leverage A Wedge To Break Into Managed Services
A few years ago, one of my vendors held an online event with author Randy Schwantz as guest. Schwantz had written two books about using “The Wedge” to displace your competitor’s and win more clients. After an hour on the phone, I was hooked. The very next week I used some of these techniques in a prospect meeting to ultimately get my competition fired and land the client’s entire business — a client from which I am still making monthly recurring revenue. I have used these techniques ever since with great success.
Top 5 Tips For Developing A Customer Satisfaction Survey
“How satisfied are you with the service you received?" It’s an age old question companies ask their customers year after year. But, as a consumer, does it really mean anything to you? More importantly, does it make you feel like the company actually cares about you?
How To Sell Against Consumer-Grade Technologies
There’s no such thing as a free lunch, and the same goes for technology. You get what you pay for.
How To Defend Against Security Breaches In Healthcare
As electronic health records and other forms of healthcare data become more prominent, data security for healthcare organizations grows more and more important.
MSP-FOCUSED WHITE PAPERS & CASE STUDIES
Systems Integrator’s Choice Of Cloud Backup Solution Leads To Growing Recurring Revenue Stream
As a soup-to-nuts provider of IT support and managed services, DataServ Corp. caters to the needs of small to mid-sized companies from two to 100 employees in the Midwest market. DataServ functions as systems integrator, a full-time contract IT department, as well as a provider of managed services, depending on the client.
5 Ways Great MSPs Automate Business
When we talk to Managed Service Providers both big and small, new or mature, the question of automation often comes up. All MSPs want to run their companies efficiently, and automation frees up time spent on repetitive tasks so they can focus on growing their businesses.
Top 10 Ways To Use Help Desk To Build Your MSP Business
Make A Good First Impression: As the saying goes “You only get one chance to make a first impression.” This ebook will go into the importance of your help desk and the importance of quality customer service. Your customer’s impression of you is the reality you live in. It is not about how much you do for them, it is about their perception of what you are doing for them. If your help desk is consistently providing quality service you will find that your relationship with your customer and your retention of those customers will improve greatly.
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FEATURED MSP-FOCUSED PRODUCTS
A Superior SaaS Based Remote Monitoring and Management Solution.
Business Continuity The Zenith BDR is a business continuity appliance which includes all of the software and hardware you need to offer your end-clients a complete solution. Take a look at BDR G2 Models with double the storage capacity and new Backup Guardian service.
Award-winning protection across physical, virtual and cloud environments that will get your business back up and running in 15 minutes or less.
OKI Printing Solutions Total Managed Print, the most comprehensive managed print services offering in the industry, is a dynamic business decision-making tool that gives you the ability to transform your print operation into one of the most fine-tuned and efficient aspects of your business.
N-able Help Desk Manager - Overview And Demo
In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.
Why Automation Is A Business Imperative For Today's MSPs
How can you deliver more to your customers while keeping a close eye on your profit margins? The answer is automation. Learn about the common barriers to automation and how to overcome them.
Meet N-able Security Manager AV Defender Powered By BitDefender
Anti-virus/anti-malware is a business imperative in today's connected world. Ensure your clients are protected by the industry-awarded and industry-leading technologies in Security Manager AV Defender -- powered by Bitdefender® and integrated with N-central. Get a quick overview in this short video.
BSMtv: Channel Transitions Speakers Provide Advice For New And Growing MSPs
In this edition of BSMtv, Business Solutions and Jameson Publishing president Jim Roddy and Business Solutions editor in chief Mike Monocello welcome you from Channel Transitions East powered by Business Solutions magazine, held on July 22, 2014 at the Hilton Boston Logan Airport. Channel Transitions is a one-of-a-kind education and networking conference designed to help VAR/MSP executives learn how to best implement and manage the as-a-Service model.