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MSP-FOCUSED MAGAZINE ARTICLES

  • 4 Mistakes To Avoid When Selling Healthcare IT
    4 Mistakes To Avoid When Selling Healthcare IT

    Healthcare IT solutions providers need to educate themselves — and maybe their clients, as well — on health IT-related regulations and on the solutions that meet their needs while keeping them in compliance.

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MSP-FOCUSED EXECUTIVE COMMENTARY

  • How To Quickly Integrate A New Salesperson Into Your IT Company, Part 1
    How To Quickly Integrate A New Salesperson Into Your IT Company, Part 1

    I was asked by one of our peer group members to provide some advice as it related to the hiring and onboarding of a new salesperson. The potential hire did not have an IT industry background.  So my advice to him was twofold, focusing around how to get the non-IT person up to speed and how to quickly integrate the new hire into their company.

  • How To Quickly Integrate A New Salesperson Into Your IT Company, Part 2
    How To Quickly Integrate A New Salesperson Into Your IT Company, Part 2

    In the first part of this series, I shared some strategies around onboarding a salesperson into a new industry.  This article will focus on the second question of how to immerse a new hire in your company culture and expectations.

  • 3 Misconceptions And Challenges In The Cloud-Based Phone Marketplace
    3 Misconceptions And Challenges In The Cloud-Based Phone Marketplace

    Channels are deeply complex and constantly changing, and in my experience I’ve found that there are several misconceptions and challenges in the marketplace. Market saturation, cost cutting measures, and automation are currently among the key threats to the channel, particularly in the cloud-based phone marketplace. 

  • How IT Solutions Providers Can Strategically Plan A Benefits Package
    How IT Solutions Providers Can Strategically Plan A Benefits Package

    All IT companies are facing a shortage of qualified workers, and this is especially true for SMB owners.  It seems as though the “big boys” have the competitive edge when it comes to compensation packages, perks, and benefits. In addition, the changes brought about via the Affordable Care Act have frustrated many employers, forcing them to reevaluate their benefit packages by dropping some benefits, adding additional benefits, or modifying the plans themselves.

  • How To Avoid The Multi-Portal Cloud Services Pitfall
    How To Avoid The Multi-Portal Cloud Services Pitfall

    While it’s often necessary for IT solution providers to take small steps when adding cloud services to their line card, thoughtful planning around cloud management goes a long way to protecting future profitability

More MSP-Focused Executive Commentary

MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • 4 Signs It’s Time For A New RMM
    4 Signs It’s Time For A New RMM

    Using the right RMM (remote monitoring and management) platform is critical to building a sustainable and profitable managed services practice.

  • Golden Rules To Develop A Winning Sales Strategy

    What sets your business apart from the competition may not be just having great products and a good technical team. They may have developed a sales strategy that has led to their success.

  • Don’t Let A Disaster Be Your First Backup Test

    This ebook gives you a glimpse into the importance of testing backups and offers best practices for how and when to test so that when hardware failure, user error, or even a disaster wipes out your systems, you can recover with speed and confidence.

More White Papers & Case Studies

MANAGED SERVICES EVENTS

HP Global Partner Conference March 16-18 Las Vegas
Channel Partners Big Show March 16-18 Las Vegas
CompTIA Member Meeting    March 24-26 Ponte Vedra, FL
ASCII Summit 2 – Columbus March 25-26 Columbus, OH    
ISC West Exhibit Hall: April 15-17,
SIA Education@ISC West: April 14 – 16
Las Vegas
MSP World March 26-27 Orlando    
Interop March 27-April 1 Las Vegas    
HIMSS April 12-16 Chicago    
Cisco Partner Conference April  27-30 Montreal    
Kaseya Connect April 12-16 Orlando, FL    
TechSelect Partner Conference April 21-24 New Orleans    

IT Sales and Marketing Boot Camp

(Robin’s Big Seminar)

April 22-25 Nashville, TN    
ASCII Success Summit April 30-May 1 Austin, TX    
IMOne Spring May 3-6 Orlando, FL    
EMC World May 4-7 Las Vegas    
HTG Peer Groups Centralized Meeting May 4-8 Dallas, TX    
Autotask Community Live May 17-19 Miami, FL    

1COMM Partner Conference

(ScanSource Catalyst)

May 19-21 Greenville, SC    
ASCII Success Summit      May 28-29 Chicago    

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

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FEATURED MSP-FOCUSED PRODUCTS

  • Virtualization Practice
    Virtualization Practice

    NetEnrich Enterprise services for Virtual Host management delivers 24/7 monitoring, management and administration by experienced, certified administrators. Enterprise Services for Virtual hosts help IT Administrators maintain performance and reliability while adding on-going compliance reporting.

  • LabTech Mobile
    LabTech Mobile

    LabTech Mobile provides access to the power of LabTech from anywhere, at any time, from most mobile devices. The LabTech mobile app provides you the ability to respond to customers' support requests and resolve issues anywhere, 24/7.

  • LabTech Ignite ®
    LabTech Ignite ®

    Implementing new remote monitoring and management (RMM) software can take a significant amount of time and usually has a substantial learning curve. In response to partner feedback concerning these issues, LabTech has developed LabTech Ignite which provides faster implementation and a reduced learning curve.

  • SmartStyle Computing Featuring Smart Style Office
    SmartStyle Computing Featuring Smart Style Office Zenith Infotech's SmartStyle Computing helps IT service providers profit from the cloud.
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MSP-FOCUSED MULTIMEDIA

  • CloudFounders Equips MSPs To Offer Cloud Solutions
    CloudFounders Equips MSPs To Offer Cloud Solutions

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions. 

  • WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
    WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.

  • GFI MAX Demonstrates Patch Management Feature
    GFI MAX Demonstrates Patch Management Feature

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.

  • N-able Help Desk Manager - Overview And Demo

    In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.

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