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Are DevOps The Best Route For Government Agencies To The Cloud?

Approximately two-thirds of Feds think DevOps will help agencies transition to the cloud faster and improve IT collaboration and migration speed — but they can’t do it alone. These are the findings of a new study by MeriTalk and underwritten by Accenture Federal Services, titled “The Agile Advantage: Can DevOps Move Cloud to the Fast Lane?”

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MSP-FOCUSED MAGAZINE ARTICLES

  • Give SMB Customers An Enterprise Experience
    Give SMB Customers An Enterprise Experience

    Providing certified engineers, 24/7 NOC (network operations center) support, and service level agreements (SLAs) are ways this IT solutions provider meets SMBs’ business needs and achieves year-over-year 30 percent revenue growth.

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MSP-FOCUSED EXECUTIVE COMMENTARY

  • Ask Coach: How Do I Get My IT Solutions Provider’s Employees To Take Ownership Of Responsibilities?
    Ask Coach: How Do I Get My IT Solutions Provider’s Employees To Take Ownership Of Responsibilities?

    How do I get people to step up and take ownership of responsibilities so I can get out of the middle of things?

  • Security In The Age Of The Internet Of Things
    Security In The Age Of The Internet Of Things

    The nature of the Internet is changing before our eyes. The growth is relentless, and the rate of change, even for our business, is incredible. It’s not just a way to hook computers together anymore; it’s become a way to enable new and different kinds of efficiencies and even lifestyles. We are not yet to the point of the refrigerator anticipating our dietary needs, but every day brings us closer.

  • 3 Business Challenges Solved By Managed Print Services
    3 Business Challenges Solved By Managed Print Services

    As organizations move toward digital workflows and traditional printing continues to decline, resellers and dealers are promoting managed print services (MPS) as a way to drive growth. With MPS, businesses can simply turn the entire process of office printing over to a third-party service provider to reduce overall printing costs and optimize the entire print environment.

  • Ask Coach: When Strategically Planning For Your IT Company Don’t Forget Planning For Your Personal Life
    Ask Coach: When Strategically Planning For Your IT Company Don’t Forget Planning For Your Personal Life

    Some of you have worked hard to create a dashboard for certain metrics in your company. Why?  The truth about your company performance is reflected up-to-the-minute in the dashboard. You hope the dashboard will provide accountability and motivation for your team as they execute around certain priorities. 

  • 4 Things Every Services Provider Should Know About Enterprise Clouds
    4 Things Every Services Provider Should Know About Enterprise Clouds

    If you’re a managed service provider (MSP), you know the drill: your customers hear about an innovative trend and look to you to turn this into real business results quickly. As cloud computing gains broad market adoption, your customers have high hopes that you can deliver the cloud’s economics, flexibility and on-demand capacity to their existing data center environments while keeping their top business priorities in mind. In other words, they see the potential for innovation, and they can’t wait to see the results — with you leading the way.

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MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • MSP Primes For Managed Services Growth With RMM And MSP Service Automation Platform

    Having already built a successful IT business on Australia’s Gold Coast, Daniel Davis was seeking to continue his work while maintaining a slower pace of life. In 2009, he left the big city behind and founded Darktime Computer Services (DCS) in Chinchilla, a town in Queensland’s relatively remote Western Downs region, which boasts a high concentration of gas, mining and drilling companies, as well as real estate and engineering firms. DCS was established to deliver networking, server and backup solutions to business customers of all sizes.

  • 6 Key Requirements For A Profitable NOC + Help Desk Service

    How to improve your scalability and profitability with an outsourced NOC and Help Desk solution.

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MANAGED SERVICES EVENTS

Autotask Community Live May 17-19 Miami, FL    

1COMM Partner Conference

(ScanSource Catalyst)

May 19-21 Greenville, SC    
ASCII Success Summit      May 28-29 Chicago    
LabTech Automation Nation June 1-3 Orlando, FL    
Channel Transitions -  Mid-Atlantic June 4 Newark, NJ    
D&H Distributing Mid-Atlantic Summer Technology Show June 4 Hershey, PA    
D&H Education Back-to-School Show June 17-18 Lancaster, PA    
ASCII Success Summit      June 25-26 Newark, NJ    
         

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

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FEATURED MSP-FOCUSED PRODUCTS

  • LabTech Cloud
    LabTech Cloud

    A Superior SaaS Based Remote Monitoring and Management Solution.

  • StorageCraft® ShadowProtect® Virtual™
    StorageCraft® ShadowProtect® Virtual™ ShadowProtect Virtual is the tool you need to manage today's hybrid computing environments.
  • LabTech Mobile
    LabTech Mobile

    LabTech Mobile provides access to the power of LabTech from anywhere, at any time, from most mobile devices. The LabTech mobile app provides you the ability to respond to customers' support requests and resolve issues anywhere, 24/7.

  • Kaseya Remote Desktop Management
    Kaseya Remote Desktop Management Kaseya’s Remote Control Software provides easy, fast and secure Remote Desktop Management of your entire computing infrastructure from anywhere. With our remote control software you’ll no longer have to struggle to figure out how you’re going to find that laptop in the field, and you’ll never have to change your firewall settings in order to gain access to computers behind a NAT or gateway.
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MSP-FOCUSED MULTIMEDIA

  • CloudFounders Equips MSPs To Offer Cloud Solutions
    CloudFounders Equips MSPs To Offer Cloud Solutions

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions. 

  • WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
    WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.

  • GFI MAX Demonstrates Patch Management Feature
    GFI MAX Demonstrates Patch Management Feature

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.

  • N-able Help Desk Manager - Overview And Demo

    In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.

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