In news this week are some tips for Big Data strategy, updates about plans for Labor’s IT modernization and the Department of Homeland Security (DHS) Continuous Diagnostics and Mitigation (CDM) program, and a discussion of the applications of military cyber awareness. And finally, the FBI is compiling a new data base that include biometric information in an effort to streamline identification and prosecution of criminals.
MSP-FOCUSED MAGAZINE ARTICLES
Take Financial Services To The Cloud
This $213-million company’s record fiscal year is a result of overcoming customers’ cloud fears and expanding its managed services practice.
Defeating Goliath In The Cloud BDR Arena
An MSP’s consultative sales approach helps it unseat a multibillion-dollar competitor to win a cloud BDR (backup and disaster recovery) project worth $8,000 per month.
How Using Video-as-a-Service Can Strengthen Customer Relationships
This security integrator is realizing the advantages of a recurring revenue model.
MSP-FOCUSED EXECUTIVE COMMENTARY
Why Your Desktop Should Be Born In The Cloud
Technology historians tell us that the idea of cloud computing dates back to at least the mid-’90s. That may be true, but the term’s more likely been in vogue since Amazon’s Elastic Compute Cloud hit the market 10 years later. In the years since, there’s been a steady and ever-growing migration to this model.
The Cloud: Nemesis Or New Business Opportunity?
With its ability to provide infrastructure access, make applications more affordable, eliminate implementation cost and complexity and increase speed, the cloud is becoming the primary delivery platform for businesses.
The Automation Imperative: Three Steps To Success For MSPs
The future of managed services is as bright as it has ever been. A study by consulting firm MarketsandMarkets projects the industry to jump from $14.75 billion in 2013 to $265.05 billion in 2018. That’s about a 1700 percent increase. While this is incredible news, dramatic growth predictions like this often change the dynamics of an industry, making it much more competitive. And for managed service providers (MSPs), the dynamics are changing fast.
Build A Foolproof Managed Services Sales Strategy
When it comes to selling managed services, most managed services providers (MSPs) understand the benefits to the customers — less downtime, more scalability, and predictable monthly IT costs, all for a fair price. Where many MSPs struggle is predicting how much time they’re going to invest in monitoring and troubleshooting customers’ IT assets and then establishing a monthly price based on that estimate.
4 Tips For Avoiding Professional Growing Pains With Automation
Is your professional business growing? Great! You’re in very good company. While the professional service sector makes up only 12 percent of the U.S. economy, it is responsible for almost one in four new jobs being created in this recovery — so stand proud you’re doing your part twice over!
MSP-FOCUSED WHITE PAPERS & CASE STUDIES
PSA Solution Helps Axcell Technologies Grow 50% In One Year
Axcell Technologies is a respected provider of outsourced IT services in the Chicago area. Axcell serves a variety of industries including manufacturing, real estate, healthcare, transportation, and finance. As the company grew, President Rick Vines began looking for an integrated Professional Services Automation (PSA) solution to help better manage the dispatch and scheduling aspects of the service ticket process. During the evaluation process, Vines was impressed with the functionality that ConnectWise had to offer and how it tied in to all areas of the business. “ConnectWise is at the center of what we do. We use it for just about everything on the operations side.” said Vines.
How Resellers Can Become The Trusted Advisors On Security Issues
Providing superior IT solutions to customers not only differentiates VARs from their competitors, it also establishes a foundation of trust upon which a VAR can build a lasting advisor relationship with its customers. Becoming a trusted advisor requires that VARs make a concerted, continuous effort to learn not only about their clients’ business operations, but also about the optimum IT solutions for those customers – and that often means refusing to settle for the status quo.
The Power Of Multiples: Best Practices For Selling Best-of-Breed Solutions
Value-added resellers (VARs) and systems integrators have choices in sourcing, assembling and deploying hardware and software solutions for customers. These IT solutions specialists can work either with a single vendor that offers most of the technology needed to build end-to-end offerings, or multiple vendors to integrate and craft more comprehensive solutions.
MANAGED SERVICES EVENTS
|Channel Transitions – East||July 22||Boston|
|ASCII SMB IT Success Summit||July 30-31||Providence (Warwick, RI)|
|CompTIA Channelcon||Aug 4-7||Phoenix|
|GFI MAX 2014 Customer Conference||Sep 8-10||Orlando, FL|
|ASCII SMB IT Success Summit||Sep 17-18||Phoenix|
|Navigate - Continuum User Conference||Sep 21-23||Boston|
|Ingram IMOne - Fall||Sep 21-24||Las Vegas|
|Channel Transitions – Midwest||October 7||Chicago|
MANAGED SERVICES HEADLINES
RECENT MANAGED SERVICES NEWSLETTERS
FEATURED MSP-FOCUSED PRODUCTS
OKI Printing Solutions Total Managed Print, the most comprehensive managed print services offering in the industry, is a dynamic business decision-making tool that gives you the ability to transform your print operation into one of the most fine-tuned and efficient aspects of your business.
Zenith Infotech - Backup & Disaster Recovery Solution The Zenith Backup & Disaster Recovery (BDR) solution is carefully designed considering all aspects of backup, DR and offsite backup requirements for small business environments. The Zenith BDR offers solution providers the ability to build highly profitable revenue streams, while reducing customer downtime and minimizing their own technician’s time to manage and maintain backups.
Managed Hosting Solutions: Colocation We took colocation and made it infinitely better. By better we mean you no longer have to take on everything—including the capital expenses—just to keep control of your OS.
LabTech Ignite ®
Implementing new remote monitoring and management (RMM) software can take a significant amount of time and usually has a substantial learning curve. In response to partner feedback concerning these issues, LabTech has developed LabTech Ignite which provides faster implementation and a reduced learning curve.
F-Secure Details Security Solutions For Channel Transitions East Attendees
At Channel Transitions East on July 22, 2014 at the Hilton Boston Logan Airport, Michael Wong, systems engineer for F-Secure, tells VARs and MSPs how they can provide security solutions to their customers through F-Secure.
RapidFire Tools Details HIPAA Compliance Module At Channel Transitions East
Mark Winter, VP of Sales for RapidFire Tools, answers questions about the company’s HIPAA Compliance Module for an attendee at Channel Transitions East on July 22, 2014 at the Hilton Boston Logan Airport.
Webroot Discusses Security At Channel Transitions East
At Channel Transitions East on July 22, 2014 at the Hilton Boston Logan Airport, Webroot’s NA Channel Manager Jim D’Espinosa tells how Webroot can help MSPs and VARs provide endpoint protection, web security, mobile device protection, and other services to their clients.
Channel Transitions East: GFI MAX Tells How RMM Benefits MSPs
At Channel Transitions East on July 22, 2014 at the Hilton Boston Logan Airport, Ernest Byrd, sales engineer with GFI MAX, talked to managed services providers and resellers preparing to make the transition to managed services. He discussed how the GFI MAX remote monitoring and management tool can be a benefit as a part of your managed services business.