managed services PSA RMM SaaS resource center managed services PSA RMM SaaS resource center

What MSPs Need To Know About The Impact Of Cloud Computing On Clients’ IT Departments

As cloud computing has gained in popularity over the years, many within the IT industry have been understandably excited and wary about what it would mean for them.

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MSP-FOCUSED MAGAZINE ARTICLES

  • Give SMB Customers An Enterprise Experience
    Give SMB Customers An Enterprise Experience

    Providing certified engineers, 24/7 NOC (network operations center) support, and service level agreements (SLAs) are ways this IT solutions provider meets SMBs’ business needs and achieves year-over-year 30 percent revenue growth.

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MSP-FOCUSED EXECUTIVE COMMENTARY

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MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • MSP Primes For Managed Services Growth With RMM And MSP Service Automation Platform

    Having already built a successful IT business on Australia’s Gold Coast, Daniel Davis was seeking to continue his work while maintaining a slower pace of life. In 2009, he left the big city behind and founded Darktime Computer Services (DCS) in Chinchilla, a town in Queensland’s relatively remote Western Downs region, which boasts a high concentration of gas, mining and drilling companies, as well as real estate and engineering firms. DCS was established to deliver networking, server and backup solutions to business customers of all sizes.

  • 6 Key Requirements For A Profitable NOC + Help Desk Service

    How to improve your scalability and profitability with an outsourced NOC and Help Desk solution.

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MANAGED SERVICES EVENTS

Autotask Community Live May 17-19 Miami, FL    

1COMM Partner Conference

(ScanSource Catalyst)

May 19-21 Greenville, SC    
ASCII Success Summit      May 28-29 Chicago    
LabTech Automation Nation June 1-3 Orlando, FL    
Channel Transitions -  Mid-Atlantic June 4 Newark, NJ    
D&H Distributing Mid-Atlantic Summer Technology Show June 4 Hershey, PA    
D&H Education Back-to-School Show June 17-18 Lancaster, PA    
ASCII Success Summit      June 25-26 Newark, NJ    
         

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

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FEATURED MSP-FOCUSED PRODUCTS

  • Total Managed Print
    Total Managed Print The OKI Solution providing the most comprehensive, end-to-end, managed print services solutions — whether you're just getting started or seeking to expand your existing MPS model.
  • LabTech Remote Monitoring And Management
    LabTech Remote Monitoring And Management

    Partner-driven innovation is the main focus at LabTech Software, fueling our drive to develop and enhance product features and functionality that expand our partners’ service offerings. With vast field experience as a managed service provider (MSP), LabTech Software values and incorporates partner-based input and feedback in developing a truly efficient, revenue producing remote monitoring and management (RMM) platform.

  • Mid-Market Services (MMS)
    Mid-Market Services (MMS)

    MMS services are designed around a larger, more complex IT infrastructure typically used by small and mid-sized businesses with up of up to 250 employees/users and a minimum of four (4) and a maximum of 100 servers or network devices.

  • SmartStyle Computing®
    SmartStyle Computing® SmartStyle Computing® is a private cloud solution, which replaces conventional hardware and infrastructure with virtual desktops, servers and networking for an affordable monthly fee.
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MSP-FOCUSED MULTIMEDIA

  • CloudFounders Equips MSPs To Offer Cloud Solutions
    CloudFounders Equips MSPs To Offer Cloud Solutions

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions. 

  • WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
    WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.

  • GFI MAX Demonstrates Patch Management Feature
    GFI MAX Demonstrates Patch Management Feature

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.

  • N-able Help Desk Manager - Overview And Demo

    In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.

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