Featured Field Service Articles

  1. Survey Shows Workflow Process Solutions Focus Of Field Service Businesses

    A survey by Honeywell and The Service Council (TSC) shows while 75 percent of 260 decision makers in field services companies surveyed have conducted a review of their processes in the past 12 months, 25 percent have not.

  2. Field Service IT News For VARs — May 28, 2014

    In the news, diesel prices continue to fall and buckled seat belts will be required before operating some new GM fleet vehicles. Also, an article looks at the debate your field service clients may have over the decision to outsource.

  3. Field Service IT News — May 23, 2014

    In the news, a report reveals about a third of managers believe their field service organizations are ineffective applying data analysis to decisions. Also, GPS monitoring will help your vending services customers stay competitive, and workflow improvements can help your field service clients save money. In addition, a GE Capital Fleet Services report concludes safety remains a top priority among fleet managers, followed by workflow productivity and cost savings.

  4. Help Field Service Organizations Cut Costs By Modifying Workflow Processes

    Almost two-fifths (38 percent) of field service organizations expect to save at least 30 minutes per technician every day by changing and enhancing workflow processes, a figure that translates into a potential average savings of $875,000 per year.

  5. Field Service IT News For VARs — May 15, 2014

    In the news, GPS tracking data reveals employee misconduct — as well as a decrease in vehicle usage and fuel costs — and your customers could face objections from their employees about this potential use of data collected from the technology.

  6. Tracking Solutions For Field Service: Do Benefits Outweigh Employee Objections?

    When companies deal with employee misconduct in the field, they increasingly turn to GPS and phone-tracking technologies. Not only do solutions like these monitor how safely a field service technician drives and at what speeds — spurring profits and improving field service safety —  they can also provide location information on field service vehicles and workers.

  7. Data Collection and Mobility News From April 2014

    Each month, Business Solutions reports news on business in the channel. This month in Data Collection and Mobility news, SYNNEX’ MOBILITYSolv group launched its Carrier Service Platform via MasterStream, Datalogic offers a new mobile computer and imager, and BIXOLON introduces a new label printer.

  8. Field Service IT News For VARs — May 8, 2014

    Improving training and investing in technology increase safety throughout a fleet, as demonstrated by Verst Group Logistics in Kentucky. Technology will also improve the health of your employees in the midst of a vicious allergy season through geofencing. The technology is being employed to alert users of “sick zones” in real-time.

  9. Field Service IT News — May 1, 2014

    News article topics include proof your field service clients could be among those considering the latest analytics and management tools, and considering leveraging social media to enhance the customer experience — and to protect their brands. 

  10. Field Service IT News – April 22, 2014

    In the news, Android is giving other operating systems a run for their money in the competition for the top field service platform, and the April Monthly Confidence Index for the Equipment Finance Industry is at its highest in two years.  

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