Featured Field Service Articles

  1. Help Field Service Organizations Cut Costs By Modifying Workflow Processes

    Almost two-fifths (38 percent) of field service organizations expect to save at least 30 minutes per technician every day by changing and enhancing workflow processes, a figure that translates into a potential average savings of $875,000 per year.

  2. Field Service IT News For VARs — May 15, 2014

    In the news, GPS tracking data reveals employee misconduct — as well as a decrease in vehicle usage and fuel costs — and your customers could face objections from their employees about this potential use of data collected from the technology.

  3. Tracking Solutions For Field Service: Do Benefits Outweigh Employee Objections?

    When companies deal with employee misconduct in the field, they increasingly turn to GPS and phone-tracking technologies. Not only do solutions like these monitor how safely a field service technician drives and at what speeds — spurring profits and improving field service safety —  they can also provide location information on field service vehicles and workers.

  4. Data Collection and Mobility News From April 2014

    Each month, Business Solutions reports news on business in the channel. This month in Data Collection and Mobility news, SYNNEX’ MOBILITYSolv group launched its Carrier Service Platform via MasterStream, Datalogic offers a new mobile computer and imager, and BIXOLON introduces a new label printer.

  5. Field Service IT News For VARs — May 8, 2014

    Improving training and investing in technology increase safety throughout a fleet, as demonstrated by Verst Group Logistics in Kentucky. Technology will also improve the health of your employees in the midst of a vicious allergy season through geofencing. The technology is being employed to alert users of “sick zones” in real-time.

  6. Field Service IT News — May 1, 2014

    News article topics include proof your field service clients could be among those considering the latest analytics and management tools, and considering leveraging social media to enhance the customer experience — and to protect their brands. 

  7. Field Service IT News – April 22, 2014

    In the news, Android is giving other operating systems a run for their money in the competition for the top field service platform, and the April Monthly Confidence Index for the Equipment Finance Industry is at its highest in two years.  

  8. Field Service IT News – April 15, 2014

    In the news, Zebra Technologies will acquire Motorola Solutions' Enterprise business. Also, articles share insights into benefits of cloud solutions, BYOD security, overlooked benefits of management tracking solutions, and how work-order systems not only improve response times, but also provide data about costs and equipment use. 

  9. The Field Service IT Market: “Customers Are Always Looking To Mobilize”

    In addition to the insights in the Business Solutions 2014 Partner Program Insider, two industry leaders provide information on significant trends and VAR opportunities related to field service.  Adnon Dow, VP of global mobility solutions, for SYNNEX Corporation, and Tim Eusterman, senior director of industry marketing for Intermec by Honeywell, give their assessments of the health of the market from a potential IT spend perspective and how VARs can best approach providing these solutions to customers. 

  10. Field Service IT News — April 8, 2014

    In the news, manufacturers are beginning to ruggedize consumer devices. Also, the Equipment Leasing & Finance Foundation predicts investment in equipment and software to increase modestly this year.

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