Premium Hospitality Content

  1. EMV Liability Shift: Don’t Panic, But Start Planning

    Chip-and-PIN technology or EMV has been in use in Europe for several years. Here’s how it works: credit and debit cards have a chip embedded in them and once the card is swiped, users have to enter a pin number to complete a transaction. It’s estimated that this technology has cut down incidents of fraud by 65 percent over the last 10 years. For the U.S., the world’s largest user of credit and debit cards, this could be an effective tool in fighting credit card theft.

  2. Top Trends In Mobile Payment: Part 2

    Businesses using mobile devices to accept payment is an increasingly popular trend in the world of mobile. Embedding payment acceptance technology directly into mobile phones and tablets is an exciting area of innovation because it has the potential to displace the traditional point of sale terminal.

  3. Top Trends In Mobile Payment: Part 1

    It was only eight years ago that Apple changed the mobile industry with the launch of the first iPhone. Today there is a second mobile revolution upon this, and this time, it’s a revolution of mobile commerce. An ever increasing reliance on tablets and phones is rapidly changing the technology behind how we manage both our lives and business.

  4. 8 Essentials Of Restaurant Networks And Protection From Hackers

    Restaurant networks today are much like the airways and airports many of us travel every day.  Networks need to provide successful delivery of data to and from multiple users, applications, and devices just as jetliners transport passengers around the world.  And networks also need to provide security, both at the edge and through the network, for all of this data just like airports and air marshals provide today for their many travelers. 

  5. What IT Solutions Providers Need To Know About The U.S. Migration To EMV-Enabled Solutions

    Payment processing is an ever-evolving industry, and this year the U.S. is adopting the chip card standard, also known as EMV (Europay, MasterCard, Visa). EMV is a driving force in the global payments market today, providing the latest and most reliable data security standards.

  6. 3 Ways Payment Methods Can Make An Impact On Customer Experience

    It wasn’t that long ago when merchants would dictate the form of payment by simply asking, “cash or credit?” as you prepared to make a purchase. Many merchants wouldn’t even take checks because they took too long to process and would often “bounce” or be returned.

  7. PCI Compliance Is Just One Piece Of The Puzzle

    You don’t have to look far to find evidence supporting the necessity of a comprehensive and thorough cybersecurity system for your clients. From the infamous Sony hack to cybercriminals infiltrating Target’s network that absconded with personal information from some 110 million accounts, it’s clear that protecting customers’ data is something to be taken seriously.

  8. 5 Ways To Create Amazing Customer Experiences

    We live in an “always on” world, where information is constantly at our fingertips and the expectation for immediate responses is the norm. When customers contact a business, they don’t want to wait on “hold” while an agent searches for answers. If customers don’t get the service they expect, they hang up or click over to the competition. According to Forrester, 90 percent of customer service decision makers believe that delivering good service is critical to their company’s success. That’s why customer experience management, now more than ever, is a top strategic priority.

  9. 4 Ways Retailers Can Leverage Big Data And Edge Analytics For Success

    Leading retailers are leveraging Big Data and edge analytics to improve customer experience and operational efficiency, while increasing sales. A tremendous volume of data can be generated every second in the retail industry, much of it from traditional sources such as transaction logs and inventory scans, as well as new sources of sensor data such as cameras in parking lots, sensors on shopping carts, beacons throughout the store, the retailer’s in-store Wi-Fi network, apps on consumers’ mobile phones and more.

  10. Why Digital Transformation Will Find New Value And Revenue In 2015

    In today’s digital world, solutions providers and enterprises face a two-fold digital challenge. Firstly, from end customers, whose spending patterns and expectations of service have dramatically increased by the digital revolution. Secondly, for both providers and enterprises, from the competitive threat posed by a host of “born in the web” startups, operating without the constraints of legacy business models or legacy technology.