Featured Hospitality Articles

  1. EMV Report From The Trenches: Misinformation, Confusion, And Risk

    Last night, I had my first, real-life experience with EMV. If this is representative of what the U.S. transition to EMV will be like, it’s going to be a long, unpleasant process.

  2. Who Is (And Who Is Not) Ready For The Transition To EMV

    October 1 marked the shift in liability for fraudulent credit card transactions from issuing banks to the party with the least compliant EMV technology. As of this date, most card-accepting U.S. merchants face liability for fraudulent transactions if they are not EMV-ready.

  3. Don't Lose Your Business Over EMV Apathy

    Various studies and reports show the same thing. The majority of merchants in the U.S. were not EMV-compliant by Oct.1. Many software vendors are still waiting for clear migration paths. Many VARs and merchants aren’t worried. Big mistake.

  4. Don't Go Into Services Half-Hearted

    When asked about common mistakes break-fix VARs make when they transition to services, the biggest I can think of is going in half-hearted. What I’m referring to is not making the changes to your business that are necessary to do the model well. One area where some VAR-turned-MSPs lag is with the adoption and use of automation tools like a PSA and RMM.

  5. Why POS Resellers Need To Provide Business Continuity For Their Clients

    After a disaster, it’s important to help your merchant clients stay connected to the outside world. Business continuity is crucial in the wake of disasters, when communication is essential.

  6. Attention VARs: EMV Transition Deadline Looms And Retailers Aren’t Prepared

    Nearly 8 in 10 (78 percent) of SMB retailers have not yet adopted EMV-ready systems according to a study that surveyed small businesses and their customers on EMV readiness.

  7. Are You Making These Common Marketing Mistakes?

    When it comes to real marketing, many solutions providers fall short. This is typically because they either don’t believe in the power of marketing or don’t have the time and money to invest. In both cases, a big mistake is being made. Marketing, when done correctly, can have a significant effect on sales, producing an ROI that exponentially exceeds the initial investment.

  8. New EMV Resources Are Available To RSPA Members

    The Retail Solutions Providers Association (RSPA) announced new resources for VARs providing EMV solutions to their clients: an EMV solutions grid and the Merchant FAQ tool.

  9. Michael Gerber’s ‘The Dreaming Room’ Course Offered To RSPA Members

    Author and entrepreneur Michael Gerber will present a course for Retail Solutions Providers Association (RSPA) members this fall: The Dreaming Room.

  10. RSPA Host Sales Training Course By KLA’s Kendra Lee

    RSPA is hosting a sales training course for its members with Kendra Lee of the KLA Group. The course was created in response to the huge demand following Lee’s two sales training breakout sessions at RetailNOW 2015 last month.