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  • The Network Is Your Headphone Cord

    Music is rapidly completing its astonishing transformation from a physical thing you have and hold to an ephemeral service experience. Streaming music revenue increased 45 percent in 2015 and now makes up nearly half of the world’s digital music revenue, according to the International Federation of the Phonographic Industry’s annual report.

  • Is Big Data The New Gold Standard For Call Centers?

    It seems Big Data and analytics are stealing headlines day after day. Although they have become quite the buzzwords as of late, call centers around the world are finding Big Data and analytics to be somewhat elusive. Why? Because when a company adopts a new service, it usually requires an initial definition of what success or efficiency means. This definition becomes the gold standard of baseline metrics. The one factor that seems to hold call centers back from leveraging this useful business tool is quite simply — change.

  • Data Protection Without Borders

    Data sovereignty has garnered a lot of press and discussion over the last few months. But ask data owners, data creators, and those who process data what data sovereignty truly means and you will probably get many unique answers.

  • Regulatory Tug-Of-War And The Rise Of The Hybrid Cloud

    The tug-of-war between regulatory compliance and operational efficiency is causing companies to turn to the “hybrid cloud” for their business applications. Companies want the benefits of the cloud but need to control confidential customer data. This is particularly true in the financial sector, where security regulations often require that sensitive customer data remain in a company’s local country.

  • How IT Resilience Has Become An Effective Cost-Cutter For State Governments

    They say you have to spend money to make money, but having to spend money to save money is oftentimes equally true. In a paper published by Management Science — Do CIO IT Budgets Explain Bigger or Smaller Governments? Theory and Evidence from U.S. State Governments — researchers were able to demonstrate this fact as it relates to government spending on IT. According to the study, “It is estimated that on average, a $1 increase in state CIO budgets is associated with a reduction of as much as $3.49 in state overall expenditures.”

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