Oftentimes, I’ll hear VARs say that they’re a trusted advisor to their retail customers. That might be the case. However, I want to plant the seed today and ask you if you’re really doing all you can to advise your customers. You may be trusted, no doubt, but are you doing the absolute best job possible advising your customers about the latest technologies, business-enhancing solutions, threats, and opportunities?
HOSPITALITY MAGAZINE ARTICLES
Retail IT Forecast 2015: What Retailers Need & How You Can Help
Those solutions providers whose line cards align with the changing needs of retailers will win retailers’ 2015 IT budgets.
Find New Recurring Revenue Through Payment Processing
A hospitality VAR’s decision to take an active role in payment processing led to a growing recurring revenue business for the VAR.
From App Developer To Enterprise-Class POS Provider In Less Than 24 Months
How a start-up mobile retail solutions provider won massive clients in its second year of operation, consistently doubling revenue along the way.
PREMIUM HOSPITALITY CONTENT
8 Essentials Of Restaurant Networks And Protection From Hackers
Restaurant networks today are much like the airways and airports many of us travel every day. Networks need to provide successful delivery of data to and from multiple users, applications, and devices just as jetliners transport passengers around the world. And networks also need to provide security, both at the edge and through the network, for all of this data just like airports and air marshals provide today for their many travelers.
What IT Solutions Providers Need To Know About The U.S. Migration To EMV-Enabled Solutions
Payment processing is an ever-evolving industry, and this year the U.S. is adopting the chip card standard, also known as EMV (Europay, MasterCard, Visa). EMV is a driving force in the global payments market today, providing the latest and most reliable data security standards.
3 Ways Payment Methods Can Make An Impact On Customer Experience
It wasn’t that long ago when merchants would dictate the form of payment by simply asking, “cash or credit?” as you prepared to make a purchase. Many merchants wouldn’t even take checks because they took too long to process and would often “bounce” or be returned.
PCI Compliance Is Just One Piece Of The Puzzle
You don’t have to look far to find evidence supporting the necessity of a comprehensive and thorough cybersecurity system for your clients. From the infamous Sony hack to cybercriminals infiltrating Target’s network that absconded with personal information from some 110 million accounts, it’s clear that protecting customers’ data is something to be taken seriously.
5 Ways To Create Amazing Customer Experiences
We live in an “always on” world, where information is constantly at our fingertips and the expectation for immediate responses is the norm. When customers contact a business, they don’t want to wait on “hold” while an agent searches for answers. If customers don’t get the service they expect, they hang up or click over to the competition. According to Forrester, 90 percent of customer service decision makers believe that delivering good service is critical to their company’s success. That’s why customer experience management, now more than ever, is a top strategic priority.
Wait List Ordering LLC Adopts Two Epson OmniLink Smart Printers For Its Mobile Restaurants Wait List And Reservations Solution
Epson America, Inc., a leading supplier of value-added Point of Sale (POS) solutions, recently announced that Wait List Ordering LLC, a provider of white labeled mobile software solutions for restaurants’ wait list and reservations, has selected Epson’s Omnilink TM-T88V-i and OmniLink TM-T20II-i intelligent printers for their unique ePOS Print and Server Direct Print technologies to manage restaurant reservations and pre-orders.
FEATURED HOSPITALITY PRODUCTS
Star TSP800Rx Printer
Star Micronics has the solution to print thermal prescriptions using its secured locking TSP800 Rx Printer. Answering the requests from Hospitals and Physicians to efficiently automate the prescription process and make it simple is the cure from Star.
8200 Series Enterprise Mobile Computers
CipherLab maximizes retail workflow and productivity with the introduction of the all new 8200 series. This highly versatile mobile computer features a lightweight, ergonomic form factor and low power consumption to help you carry out day-to-day data collection routines with unique application requirements.
Motorola DS4208-HC Scanner
The DS4208-HC corded imager from Motorola allows hospitals and clinics to quickly and easily capture and verify a wealth of data at the point of care, and beyond. The automated capture of information required by emerging healthcare laws enables cost-effective compliance with new government regulations.
MOBOTIX FlexMount S14 Camera
The S14 allows you to attach up to two lens units with integrated microphones using a two-meter long connector cable to the camera housing. Two horizontally or vertically adjacent rooms can be completely recorded with just one camera.
Podcast: Retail IT VARs Adapt To Changes In Payments, Security, And Business Models
At ScanSource’s Worldwide Partner Conference for POS and Barcoding, Greg Dixon, ScanSource’s CTO and technology evangelist, spoke to Business Solutions president Jim Roddy about changes in the retail IT landscape.
Podcast: Addressing The Challenges Of EMV
With an EMV liability shift quickly approaching, those in the retail ecosystem have differing opinions as to the urgency, need, and value of EMV upgrades. In this podcast, Business Solutions Editor-in-Chief Mike Monocello and Bill Lodes, director of developer partnerships at TSYS Acquiring Solutions talk about how VARs and ISVs should be viewing EMV.
Preview Webinar: Retail IT VAR Of The Future Conference
The Retail IT VAR Of The Future conference will educate VARs, MSPs, and ISVs on the four hottest topics in retail IT: Mobile POS, Payment Processing/EMV, Customer Experience/Engagement, and POS-as-a-Service. Join Business Solutions president Jim Roddy and editor-in-chief Mike Monocello to learn why these four topics were selected and how they can help you widen your margins and accelerate your business. All VAR, MSP, or ISV webinar attendees will receive a complimentary registration for the conference at Bally's Las Vegas on May 12-13.
Video: What the U.S. Can Learn From Europe, Canada About EMV
The panel discussion, “EMV & The POS Ecosystem: Forming effective partnerships and capitalizing on the EMV shift opportunity,” included information from experiences related to EMV migration in Europe and Canada. The panel, held Jan. 28 at RSPA INSPIRE 2015 in Maui, HI, is the first of event in this year’s Retail Solutions Providers Association (RSPA) program with the goal of providing education to the retail IT channel on EMV. RSPA is also planning webinars, marketing collateral, and presentations at the RetailNOW 2015 trade show.