Premium Hospitality Content

  1. 5 Ways To Create Amazing Customer Experiences
    3/23/2015

    We live in an “always on” world, where information is constantly at our fingertips and the expectation for immediate responses is the norm. When customers contact a business, they don’t want to wait on “hold” while an agent searches for answers. If customers don’t get the service they expect, they hang up or click over to the competition. According to Forrester, 90 percent of customer service decision makers believe that delivering good service is critical to their company’s success. That’s why customer experience management, now more than ever, is a top strategic priority.

  2. 4 Ways Retailers Can Leverage Big Data And Edge Analytics For Success
    3/18/2015

    Leading retailers are leveraging Big Data and edge analytics to improve customer experience and operational efficiency, while increasing sales. A tremendous volume of data can be generated every second in the retail industry, much of it from traditional sources such as transaction logs and inventory scans, as well as new sources of sensor data such as cameras in parking lots, sensors on shopping carts, beacons throughout the store, the retailer’s in-store Wi-Fi network, apps on consumers’ mobile phones and more.

  3. Why Digital Transformation Will Find New Value And Revenue In 2015
    3/17/2015

    In today’s digital world, solutions providers and enterprises face a two-fold digital challenge. Firstly, from end customers, whose spending patterns and expectations of service have dramatically increased by the digital revolution. Secondly, for both providers and enterprises, from the competitive threat posed by a host of “born in the web” startups, operating without the constraints of legacy business models or legacy technology.

  4. ISVs And VARs: Challenges And Solutions When Certifying POS Solutions For EMV
    3/16/2015

    As Business Solutions editor-in-chief Mike Monocello noted in February’s “Why Now is the Right Time to Sell EMV,” value-added resellers (VARs) and independent software vendors (ISVs) should be enthusiastically offering Europay, MasterCard and Visa (EMV) solutions to their customers.

  5. How The IoT Will Transform Retail
    2/19/2015

    The Internet of Things (IoT), or to use the term coined by major contributor Cisco, the Internet of Everything (IoE) will have far-reaching impacts on retail, as well as any industry that it touches.  The distinction is the IoT is connecting devices, similar to an intranet whereas the IoE is connecting networks, companies, consumers — thus “everything.”

  6. Retail Data Or Healthcare Data: Which Is More Secure?
    2/6/2015

    Data breaches are one of the biggest threats and concerns today for an individual. There are two industries where these threats have impacted individuals the most — healthcare and retail. Does either one of these industries pose a greater threat than the other?  I think so.

  7. EMV Countdown: It’s February. Are Your Clients Going To Make The Deadline?
    2/5/2015

    Unless you spent 2014 under a rock, you already know that, this coming October, all merchants will be required to comply with new Europay, Mastercard and Visa (EMV) standards. While Europe (and, well, the rest of the world) has been on this standard for decades, the U.S. has managed to limp by with our magnetic stripe cards for a long time, partially because our fraud detection and resolution systems are strong, and partially because we’re addicted to an aging payments infrastructure.

  8. 7 Must-Haves For Retail IP Video Solutions
    2/5/2015

    In today’s retail universe, fully one-third of employees are estimated to commit theft against their employers. As companies cut employee hours, loyalty seems to suffer, and 27 percent of retailers say they are seeing increased levels of employee theft. Amazingly, 37 percent of theft is attributed to managers.

  9. 5 Restaurant POS Software Must Haves
    1/22/2015

    We love dining out — the average American goes out to eat 74 times a year, industry sources report. Over the past several years we’ve seen restaurant technology evolve considerably. Regular menus have been replaced with digital menu boards, mobile POS (point of sale) and payments are becoming more mainstream, and kitchens are also getting an upgrade with inventory tracking and specialized hardware and technology.

  10. The Next Frontier For Telecom Providers: Merchant POS
    1/14/2015

    Many industry insiders would agree that the past 15 years have represented a marvelous period for communications providers and VARS, who by many accounts, successfully led customers through a sometimes difficult — but ultimately beneficial — transition to emerging technology that has made an undeniable impact on business performance.

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