Premium Hospitality Content

  1. Why EMV Payment Integrations Aren’t Easy
    5/23/2016

    Software developers face many challenges. Staying relevant to customers, finding new ways to deliver value, and remaining competitive takes time and energy. It is no surprise that issues outside of the core features and functions of the software -- such as payment security and EMV — are regarded with such an aversion. Most developers are in business to solve unique needs of a market or business segment; they're not experts in payments. Unfortunately, today the ability to process cards comes at a significant cost and effort.

  2. Understanding How Technology Deployment Impacts The POS System
    5/13/2016

    Despite the Cloud’s obvious advantages, retailers should remember how much technology still needs thoughtful deployment and ongoing support in the store.

  3. Breaking Into New Space, Out Of The Old
    4/19/2016

    Dear IT’ers, Everything I’ve done over the past 40 years with folks like you – business guys – had to do with the huge discomfort that comes from being asked to think differently than my audience is used to think.

  4. 4 Reasons Your IT Sales Team Is Losing Customers
    4/11/2016

    In B2B markets, personal relationships are critical. Companies invest significant time and resources into their sales teams which should use that effort to turn daily users into loyal advocates. After all, sales teams are a driving force when it comes to company growth, retention, and most importantly, keeping clients happy. Yet even the most powerful IT sales functions are often blindsided when a client decides to move on.

  5. 5 Reasons You Can’t Afford Not To Charge More For Your Services
    4/6/2016

    Pricing is a touchy subject for many, including your prospects. People tend to shy away from discussing money for one reason or another. Unfortunately, in business, this is not the right attitude and pricing should be at the forefront of your mind with all of your engagements.

  6. How The MSPs Role Changes When Clients Transition To The Cloud
    4/4/2016

    When companies move to the cloud, do they still need a managed service provider? The short answer is yes. The longer answer explains why MSPs will play a slightly different role in complementing a company's cloud strategy. In fact, 80 percent of businesses incorporating cloud deployment plans state they will still depend on MSPs for a variety of reasons, none of which can be fulfilled solely by transitioning to the cloud.

  7. EMV Solution Helps Win Market Share For VAR
    3/31/2016

    Adoption of EMV within the United States has met many challenges. One of which is in the restaurant industry, where the pre-authorization and tip process conflicts with the way EMV chip cards are processed. However, OSS Data, a VAR servicing the Miami region has been moving its restaurant customers over to EMV with little problem.

  8. 4 Reasons Retail VARs Need To Focus On In-Store Mobility
    3/22/2016

    Renewed focus on IT in brick-and-mortar retail stores was one of the major themes emerging from NRF 2016, the National Retail Federation’s Retail BIG Show. Other trends that continue to create buzz across the industry are mobile POS, omnichannel retailing, and a strong focus on the customer experience as a competitive differentiator.

  9. Data Protection Without Borders
    3/18/2016

    Data sovereignty has garnered a lot of press and discussion over the last few months. But ask data owners, data creators, and those who process data what data sovereignty truly means and you will probably get many unique answers.

  10. It’s Astonishing How Problematic Business Can Be
    3/10/2016

    At least, it is to me. Astonishing, that is. You see I’ve been in the business of transforming small business for 40-plus years. I’ve walked inside of every imaginable kind of company, from one person to 10,000 person companies.