managed services PSA RMM SaaS resource center managed services PSA RMM SaaS resource center

Infographic: Human Error To Blame For Most Data Breaches

A new infographic shows that human error is causing an “alarming rise” in the occurrence of data breaches and subsequent penalties, according to a study carried out by Egress Software Technologies. 

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MSP-FOCUSED MAGAZINE ARTICLES

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MSP-FOCUSED EXECUTIVE COMMENTARY

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MSP-FOCUSED WHITE PAPERS & CASE STUDIES

  • Diversify Or Die: A Copier Dealer Moves Into Managed Services

    To remain in business as long as East Texas Copy Systems (ETCS), which was established in 1945, you have to be vigilant of industry trends and embrace change. During the 2008 recession, ETCS unquestionably demonstrated these abilities, first by recognizing that copier, printer and paper usage were on the decline. And, secondly, noting that if it wanted to remain relevant, it needed to become an expert in selling the systems and solutions that were replacing its former office staples.

  • Knight Office Solutions Successfully Shifts To Managed Services With RMM Solution

    Knight Office Solutions (KOS) got its start more than 25 years ago supplying and servicing HP ® printers for its customers in the San Antonio, Texas region. Established in 1989, the company saw early success as an HP reseller and service partner, later adding other copier manufacturers into the mix, and opening a second location in Austin.

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MANAGED SERVICES EVENTS

HTG Centralized Mtg      February 9-13, 2015 Phoenix
CompTIA TechAmerica  Febuary 9-10, 2015 Washington, DC
ASCII Summit 1 – Miami                February 19-20, 2015 Miami
ISC West Exhibit Hall: April 15-17, 2015
SIA Education@ISC West: April 14 – 16)
Las Vegas    
     
         

ABOUT MANAGED SERVICES

Managed services are outsourced services for which the management and responsibilities are handled by a service provider. Some common managed services include professional services automation (PSA), remote monitoring and management, mobile device management, business applications, postage, transportation, database management, information services, communication services, and many more. Nearly any piece of software or business application available today can be offered as software as a service (SaaS).

A managed service provider (MSP) is an individual or organization that handles the management and upkeep of a provided service and is responsible for delivering and maintaining the service. Managed services often operate on a near-fixed or flat monthly payment model, sometimes with an initial up-front cost for setup which creates a consistent revenue stream for managed service providers. MSPs may often use a Vendor Management System (VMS) to provide both parties with detailed analytics and data about the services being provided. In addition to the VMS, the deployment and control of customers' managed services is often done with specialized software known as Remote Monitoring and Management (RMM) software. The MSP business model has become more common due its success and the consistent revenue stream that it provides. Some value-added resellers (VAR) also offer products and services with a similar recurring-payment model.

Many government agencies use managed services and many fortune 500 companies take advantage of them as well. Managed services can replace the traditional off-the-shelf resale method, but switching poses many challenges including a more complex billing process and a new sales process which is more service based.

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FEATURED MSP-FOCUSED PRODUCTS

  • Business Continuity
    Business Continuity The Zenith BDR is a business continuity appliance which includes all of the software and hardware you need to offer your end-clients a complete solution. Take a look at BDR G2 Models with double the storage capacity and new Backup Guardian service.
  • LabTech Cloud
    LabTech Cloud

    A Superior SaaS Based Remote Monitoring and Management Solution.

  • OKI Printing Solutions
    OKI Printing Solutions Total Managed Print, the most comprehensive managed print services offering in the industry, is a dynamic business decision-making tool that gives you the ability to transform your print operation into one of the most fine-tuned and efficient aspects of your business.
  • Label Printers
    Label Printers

    For entry level to the most advanced label and receipt printing requirements, OKI offers a complete line of portable, desktop, and enterprise label printers to improve business performance with fast, high-resolution, and easy-to-read output.

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MSP-FOCUSED MULTIMEDIA

  • CloudFounders Equips MSPs To Offer Cloud Solutions
    CloudFounders Equips MSPs To Offer Cloud Solutions

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Jonathan Kos, VP of sales at CloudFounders, tells how managed services providers can leverage CloudFounders’ white-labeled products to offer privately hosted cloud solutions. 

  • WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue
    WorldPay Tells How Payment Solutions Can Lead To Recurring Revenue

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Chester Ritchie, senior VP of strategic partnerships at WorldPay, displays payment solutions and discusses how solutions providers can establish recurring revenue streams.

  • GFI MAX Demonstrates Patch Management Feature
    GFI MAX Demonstrates Patch Management Feature

    At Channel Transitions Midwest on October 7, 2014 at the DoubleTree by Hilton Hotel, Chicago-Oak Brook, Nadia Karatsoreos, community manager for GFI MAX, introduces sales engineer Andrew Crihfield who demonstrates the platform’s patch management feature.

  • N-able Help Desk Manager - Overview And Demo

    In this short video, we walk you through the powerful, full featured Help Desk Manager. Help Desk Manager delivers MSP-optimized, ITIL aligned, web-based help desk and ticketing at a price anyone can afford. Run it standalone or integrated with N-central - on premise or hosted. The choice is yours.

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