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5 Trends Driving How Your Retail IT Clients Use Mobility To Connect With Customers

An infographic from staffing organization Randstad examines five trends driving how mobility is used to connect businesses with customers. According to Randstad, enterprise mobility is now transcending BYOD (bring your own device) to encompass better business intelligence, ultra-personalization in mobile marketing, and creating “mobile moments” that mark unique business experiences.

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RETAIL MAGAZINE ARTICLES

  • Prospering On A Niche
    Prospering On A Niche

    You might argue that Diamond Comics Distribution isn’t a VAR, but its retail IT service model offers important lessons for the channel.

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PREMIUM RETAIL CONTENT

  • 3 Ways Payment Methods Can Make An Impact On Customer Experience
    3 Ways Payment Methods Can Make An Impact On Customer Experience

    It wasn’t that long ago when merchants would dictate the form of payment by simply asking, “cash or credit?” as you prepared to make a purchase. Many merchants wouldn’t even take checks because they took too long to process and would often “bounce” or be returned.

  • PCI Compliance Is Just One Piece Of The Puzzle
    PCI Compliance Is Just One Piece Of The Puzzle

    You don’t have to look far to find evidence supporting the necessity of a comprehensive and thorough cybersecurity system for your clients. From the infamous Sony hack to cybercriminals infiltrating Target’s network that absconded with personal information from some 110 million accounts, it’s clear that protecting customers’ data is something to be taken seriously.

  • Retail And RFID: How Improved Inventory Visibility Is Redefining An Industry
    Retail And RFID: How Improved Inventory Visibility Is Redefining An Industry

    Inventory accuracy has become every retailer’s battle cry; a defining priority critical to achieving the omnichannel fulfillment promise. RFID makes it possible. RFID technology allows retailers to implement real-time inventory solutions that provide accurate and efficient inventory tracking, faster product replenishment and the SKU-level locationing required to deliver exceptional shopping experiences wherever they occur.

  • 5 Ways To Create Amazing Customer Experiences
    5 Ways To Create Amazing Customer Experiences

    We live in an “always on” world, where information is constantly at our fingertips and the expectation for immediate responses is the norm. When customers contact a business, they don’t want to wait on “hold” while an agent searches for answers. If customers don’t get the service they expect, they hang up or click over to the competition. According to Forrester, 90 percent of customer service decision makers believe that delivering good service is critical to their company’s success. That’s why customer experience management, now more than ever, is a top strategic priority.

  • 4 Ways Retailers Can Leverage Big Data And Edge Analytics For Success
    4 Ways Retailers Can Leverage Big Data And Edge Analytics For Success

    Leading retailers are leveraging Big Data and edge analytics to improve customer experience and operational efficiency, while increasing sales. A tremendous volume of data can be generated every second in the retail industry, much of it from traditional sources such as transaction logs and inventory scans, as well as new sources of sensor data such as cameras in parking lots, sensors on shopping carts, beacons throughout the store, the retailer’s in-store Wi-Fi network, apps on consumers’ mobile phones and more.

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FEATURED RETAIL PRODUCTS

  • Celerant Command Retail Integrated E-Commerce
    Celerant Command Retail Integrated E-Commerce Celerant Technology offers integrated, sophisticated Web sites that expertly manage and publish inventory directly from your Celerant Command Retail system. Whether your Website is professionally designed by one of our specialists or you choose to keep the same look and feel of your current Website, import tools are available to migrate from an existing site, with no manual labor required.
  • 1070 Corded 1D imager Barcode Scanner
    1070 Corded 1D imager Barcode Scanner

    CipherLab’s reliable and affordable handheld, corded scanners are designed to help accelerate productivity while minimizing total cost of ownership. CipherLab offers you ideal devices, which make the work easier with fast, accurate barcode scanning in retail, healthcare, manufacturing, and enterprise environments.

  • DonateWiseNow ®
    DonateWiseNow ®

    Something as simple as a credit card terminal can make payments acceptance more meaningful. Even better, VARS, ISOs and Merchants can add value to their customers and local communities by supporting charitable giving. So we’re pleased to introduce DonateWiseNow – a revolutionary technology that enables micro-donations at the point of sale.

  • OKI Retail Solutions
    OKI Retail Solutions

    When you partner with OKI Printing Solutions, you get more than a print supplier. You get a printing solutions partner with a passion for retail. It's our 35 years of dedicated experience that enables us to understand the fast-moving business, the management of many locations and markets and the current retail environment and need to control or cut costs.

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RETAIL MULTIMEDIA

  • Podcast: Retail IT VARs Adapt To Changes In Payments, Security, And Business Models
    Podcast: Retail IT VARs Adapt To Changes In Payments, Security, And Business Models

    At ScanSource’s Worldwide Partner Conference for POS and Barcoding, Greg Dixon, ScanSource’s CTO and technology evangelist, spoke to Business Solutions president Jim Roddy about changes in the retail IT landscape.

  • Podcast: Addressing The Challenges Of EMV
    Podcast: Addressing The Challenges Of EMV

    With an EMV liability shift quickly approaching, those in the retail ecosystem have differing opinions as to the urgency, need, and value of EMV upgrades. In this podcast, Business Solutions Editor-in-Chief Mike Monocello and Bill Lodes, director of developer partnerships at TSYS Acquiring Solutions talk about how VARs and ISVs should be viewing EMV.

  • Preview Webinar: Retail IT VAR Of The Future Conference

    The Retail IT VAR Of The Future conference will educate VARs, MSPs, and ISVs on the four hottest topics in retail IT: Mobile POS, Payment Processing/EMV, Customer Experience/Engagement, and POS-as-a-Service. Join Business Solutions president Jim Roddy and editor-in-chief Mike Monocello to learn why these four topics were selected and how they can help you widen your margins and accelerate your business. All VAR, MSP, or ISV webinar attendees will receive a complimentary registration for the conference at Bally's Las Vegas on May 12-13.

  • Video: What the U.S. Can Learn From Europe, Canada About EMV
    Video: What the U.S. Can Learn From Europe, Canada About EMV

    The panel discussion, “EMV & The POS Ecosystem: Forming effective partnerships and capitalizing on the EMV shift opportunity,” included information from experiences related to EMV migration in Europe and Canada. The panel, held Jan. 28 at RSPA INSPIRE 2015 in Maui, HI, is the first of event in this year’s Retail Solutions Providers Association (RSPA) program with the goal of providing education to the retail IT channel on EMV.  RSPA is also planning webinars, marketing collateral, and presentations at the RetailNOW 2015 trade show. 

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