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  1. An MSP Lists The Top 4 Features Of An RMM Solution
    2/9/2015

    I remember when starting my business I purchased remote monitoring and management (RMM) software because the salesperson told me that I would be able to call my clients when their printer ink was low. I thought that was a great feature, so I bought the RMM tool. I figured if it could do that it should be able to handle the basics as well — even though I really didn’t understand what the basics were at the time

  2. 6 Steps To Conquering The “Channel Evolution Challenge”
    2/9/2015

    There doesn’t need to be fear in the channel. But VARs, agents, and systems integrators who hand off prospects to services providers stand to lose revenue — and the customer — forever. This nightmare scenario is commonplace for companies that fail to expand their solution menus, stay educated on new options, and team with master agents with a broad services portfolio.

  3. How To Apply The Principles Of Effective Metrics
    2/6/2015

    A few weeks ago, I wrote about the “Quest for the Holy Grail of Metrics”. In that post, I talked about some principles that I recommend using to build a set of metrics to help in three critical areas. Those areas are customer satisfaction, profitability, and employee engagement.

  4. Why To Use The “New Math Of Sales Excellence”
    2/6/2015

    The purpose of this report is to explain why the typical sales organization that believes that sales is a numbers game is correct, but not accurate.  I know my words may be a little confusing, but bear with me for just a moment.  As always, sales is a numbers/activity game, but the numbers have changed.

  5. Retail Data Or Healthcare Data: Which Is More Secure?
    2/6/2015

    Data breaches are one of the biggest threats and concerns today for an individual. There are two industries where these threats have impacted individuals the most — healthcare and retail. Does either one of these industries pose a greater threat than the other?  I think so.

  6. The Cybersecurity Horizon: 5 Trends For 2015
    2/5/2015

    With a new year comes new challenges and opportunities, and corporate security is certainly no exception. 2014 was the year of the data breach, with cyberattacks affecting major brands including Sony, Target, and eBay to name a few. Now that’s its clear cybersecurity must be on the 2015 agenda, what can resellers and VARs expect to guide corporate security needs? Below are the top trends that will influence security demands and how resellers communicate their value.

  7. The Top 5 Traits To Look For In A Sales Rep For Your IT Solutions Provider
    2/5/2015

    Love ‘em or hate ‘em. Sales reps run the gamut between all-star and dead weight. What should you look for before you pull the trigger and hire one?

  8. 3 Ways Free Managed Services Tools Work Against Your IT Solutions Provider Business
    2/5/2015

    One of the biggest trends continuing to unfold in the IT channel is the transition from break-fix to managed services. Unlike the unpredictable income and stressful work environments associated with “putting out IT fires” (i.e., break-fix), managed services provide companies with predictable, monthly recurring revenue and a much calmer work environment.

  9. EMV Countdown: It’s February. Are Your Clients Going To Make The Deadline?
    2/5/2015

    Unless you spent 2014 under a rock, you already know that, this coming October, all merchants will be required to comply with new Europay, Mastercard and Visa (EMV) standards. While Europe (and, well, the rest of the world) has been on this standard for decades, the U.S. has managed to limp by with our magnetic stripe cards for a long time, partially because our fraud detection and resolution systems are strong, and partially because we’re addicted to an aging payments infrastructure.

  10. 7 Must-Haves For Retail IP Video Solutions
    2/5/2015

    In today’s retail universe, fully one-third of employees are estimated to commit theft against their employers. As companies cut employee hours, loyalty seems to suffer, and 27 percent of retailers say they are seeing increased levels of employee theft. Amazingly, 37 percent of theft is attributed to managers.

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