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  1. 3 Ways To Provide Effective Contact Center Solutions
    12/22/2016

    A new generation of IT personnel and contact center managers is coming to the forefront. Young, technologically-savvy professionals are taking leadership positions in the field, so it’s only natural many of these individuals focus on the concepts they were raised with: instant gratification, gratuitous rewards, and plug-and-play technologies.

  2. 2017 Will Bring Manufacturers And Resellers Closer Than Ever
    12/21/2016

    The coming year will usher in a new, close-knit relationship between manufacturers and resellers based on the rapidly growing volume and frequency of data available from the channel. By Steve LaPedis, VP of Marketing, Zyme Solutions

  3. 3 Ways Cloud Computing Improves Manufacturing Business Agility
    12/20/2016

    The manufacturing industry has always been on a quest to reduce cost, increase productivity, and minimize waste. Over the years, business strategies that have attempted to achieve this trifecta of manufacturing goals have come and gone. The Lean concept was one of the first that helped companies successfully streamline operations. It was followed by Agile which, as its name suggests, went beyond reducing waste and increasing efficiency to add flexibility and versatility to manufacturing capabilities, helping companies not only run leaner and meaner, but with an increased agility to help them quickly respond to market changes and competitors.

  4. What Do APIs Mean To Your Business?
    12/19/2016

    Ensuring your IT systems work together seamlessly is a must-have for business owners who want to thrive in 2017. The world of Big Data and analytics will get a huge boost from open Application Programming Interface (APIs). So what exactly are APIs, why are businesses motivated to create APIs, and what is the future outlook? In this blog, we will evaluate APIs, their value to businesses of all sizes, API maturation, and deployment factors.

  5. Digital Business Transformation: 4 Recommendations For Success
    12/19/2016

    DBT is the overarching strategy that guides the reimagining of the business in a customer-first, networked world. It is the thread that unites the organization’s digital efforts and compels business leaders to radically rethink the ways in which the business will meet customer needs in an always-on world. By Sheldon Monteiro, global Chief Technology Officer, SapientNitro

  6. The Most Important KPIs For MSPs
    12/16/2016

    When you think of Key Performance Indicators (KPIs), there are a plethora of metrics you can monitor within your MSP practice. In my experience as an MSP, and also as a consultant to other MSPs, I have found the following work well...

  7. 2016 Annual SaaSMAX CompTIA State Of The Channel Webinar For The SaaS & Cloud Sector
    12/15/2016

    Is the IT Channel a Real Opportunity for SaaS & Cloud Products? CompTIA Reveals How the IT Reseller Channel Is Transitioning. Presented by Carolyn April, CompTIA’s Senior Director of Industry Analysis. If you're a CEO, CMO, CFO or CTO of a SaaS or Cloud company, or if you're a Partner who is adopting SaaS in your line card, this is a MUST-WATCH event.

  8. How The Cloud Killed The IT Guy
    12/15/2016

    The demise of the IT guy has been predicted for at least 10 years. The thought was as everything started moving to the cloud, there wasn’t going to be much left to do for the IT guy. After all, if all an IT guy did was babysit and maintain physical servers, and if those servers were migrated to the cloud; then why do you still need an IT guy?

  9. New Survey Shows Confusion And Urgency About Hybrid Cloud Storage, Opening Door To MSPs
    12/15/2016

    The IT landscape today is undergoing a rapid transformation, moving from a computer and automation-based economy, where success for organizations was often measured by the power of machines in a traditional data center, to an economy based on data processed and stored in the cloud.

  10. Cybersecurity Trends For 2017: Greater Threats, Greater Defense Tactics
    12/15/2016

    Things got serious for IT security in 2016. Sure, there were the usual attacks we’ve gotten used to seeing in the news, like distributed denial of service (DDoS) outages. By Fadi Albatal, senior vice president of marketing, Above Security