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  1. 5 Ways To Turn Data Analytics Into Revenue
    10/6/2014

    Business intelligence is a great thing — but having piles of data doesn’t do anyone any good if they don’t know how to leverage that data into actionable objectives — or, more importantly, into revenue. Too many businesses have made the mistake of investing in top of the line, costly technology to collect customer and transaction data, forgetting that they also need a way to interpret that data. The bridge between data and revenue is a long one — but it doesn’t have to be difficult to cross if you have the know-how.

  2. POS Security: 5 Ways To Protect Against Data Breaches
    10/3/2014

    Earlier this year, a string of eateries in the Pacific Northwest experienced security breaches, with 290 restaurants exposing customers’ credit card info. The restaurants included well- known names like Dairy Queen, and small businesses like Flat Tail Brewing Company and Laurelwood Brewing. The common thread between these businesses was the attacks took aim at vulnerabilities within their point of sale (POS) security.

  3. The Quest For The Holy Grail: The 5 Best Metrics For Your Team (Part 2)
    10/3/2014

    I was asked this month to provide you with the 5 Best Metrics for Service Delivery Management. In my last post I wrote about the fact that my own search for the holy grail of metrics has served fruitless. I proposed that many of you, like me, have at times suffered from “Metric Envy” (measuring the same metrics as someone you deem successful) or “Metric Overload” (measuring too many things and managing none).

  4. The Battle For Your Backup And Disaster Recovery Business
    10/3/2014

    There are many ways to know if a business product or service has reached mainstream status. The easy one to talk about is mobile phones. Back in the day there were telephones to simply make phone calls, then there were phones that could send text messages, and then phones with cameras ... and on and on it went.

  5. Ask Coach: How Do I Empower My Team To Solve Problems? (Part 4)
    10/2/2014

    How do I empower my team to make decisions on their own, look at the whole picture of the problem, and bring it to resolution?

  6. Top Features Of An All-In-One POS System
    10/2/2014

    All-in-one point of sale (POS) systems can provide support in all aspects of business, while offering the ability to engage with customers in new ways. Within all-in-ones, there are features including form factor, reliability, serviceability, and software solutions which act as the foundation of a well-rounded system.

  7. The 6 Best Selling Points For Backup and Disaster Recovery Software
    10/2/2014

    Making a BDR plan requires your customer to take a long, hard look at their businesses, at their processes, software, and more. If your clients want to backup their data and services and then be able to recover them quickly if there’s a disaster, they need to know where that data is, what those services are, and to be able to priori­tize them.

  8. The Quest For The Holy Grail: The 5 Best Metrics For Your Team (1 Of A 2-Part Series)
    10/1/2014

    I was asked this month to provide you with the 5 Best Metrics for Service Delivery Management. That task is pretty easy. I would guess that given an hour or so, I could probably give you 40 important metrics.

  9. Leveraging Real-Time Software Features: 6 Essential Advantages
    10/1/2014

    Information technology hasn’t stopped continuing to transform the way businesses are conducted. Not only is there increased competition in a rapidly evolving market, but the new capabilities technology keeps churning out makes this competition even more complicated and cutthroat.

  10. How To Successfully Market An MSP
    10/1/2014

    Customers chose their MSP very carefully since they will be turning over management of their mission-critical applications and data. What’s the best marketing approach to win their business?

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