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  1. 5 Pitfalls To Avoid With Cloud Backup
    10/8/2014

    Businesses that are not leveraging cloud to aid in disaster recovery goals are missing out on the benefits — but it may not be their fault. The maxim, “If it was easy, everyone would be doing it” applies to cloud as much as anything. Knowing what’s possible in the cloud and how to seize it could change your IT customers’ life for the better — but they are going to need guidance. Considering the decision to leverage the cloud for backup from your customer’s perspective can help you steer them away from common pitfalls.

  2. The Best Way To Grow Your Business
    10/7/2014

    The best way to grow your business is to grow your leaders. All of you choose every day what you will spend your time on in your business. Tactical issues, sales, service tickets, and projects all come to mind. These types of activities are the basic blocking and tackling that have to be done well for a business to succeed. Functional growth, however, takes more than just executing tasks. It takes leadership beyond just you.   

  3. The Needle Is In The Haystack … Find It!
    10/7/2014

    I think the headline of this article accurately reflects the hope of most prospecting efforts. Regardless of what you and your team sell, if you’re engaged in prospecting as it has been taught for decades, then you are directing your team to find the proverbial needle in a haystack.

  4. View From The Top Panel Talks As-A-Service, EMV
    10/7/2014

    Industry leaders shared their insights on as-a-Service, EMV, mobility, the state of the retail industry, and channel sustainability during the View From The Top: Leadership Panel Discussion at this year’s Retail Solutions Providers Association’s RetailNOW.

  5. Your Small Business Is Compliant, Right? Probably Not.
    10/6/2014

    I can hear you saying, “Why yes, of course it is!  We’ve crossed all our T’s, dotted all our I’s, paid a lot of money to get it right, WE’VE GOT THIS!”  And I’m sure you do...when it comes to the IRS, OSHA, and whatever other agency we can think of with regard to your operational structure.  But what about your HR processes?  Can you honestly say you’ve got this?  I’m betting you can’t. 

  6. 5 Ways To Turn Data Analytics Into Revenue
    10/6/2014

    Business intelligence is a great thing — but having piles of data doesn’t do anyone any good if they don’t know how to leverage that data into actionable objectives — or, more importantly, into revenue. Too many businesses have made the mistake of investing in top of the line, costly technology to collect customer and transaction data, forgetting that they also need a way to interpret that data. The bridge between data and revenue is a long one — but it doesn’t have to be difficult to cross if you have the know-how.

  7. POS Security: 5 Ways To Protect Against Data Breaches
    10/3/2014

    Earlier this year, a string of eateries in the Pacific Northwest experienced security breaches, with 290 restaurants exposing customers’ credit card info. The restaurants included well- known names like Dairy Queen, and small businesses like Flat Tail Brewing Company and Laurelwood Brewing. The common thread between these businesses was the attacks took aim at vulnerabilities within their point of sale (POS) security.

  8. The Quest For The Holy Grail: The 5 Best Metrics For Your Team (Part 2)
    10/3/2014

    I was asked this month to provide you with the 5 Best Metrics for Service Delivery Management. In my last post I wrote about the fact that my own search for the holy grail of metrics has served fruitless. I proposed that many of you, like me, have at times suffered from “Metric Envy” (measuring the same metrics as someone you deem successful) or “Metric Overload” (measuring too many things and managing none).

  9. The Battle For Your Backup And Disaster Recovery Business
    10/3/2014

    There are many ways to know if a business product or service has reached mainstream status. The easy one to talk about is mobile phones. Back in the day there were telephones to simply make phone calls, then there were phones that could send text messages, and then phones with cameras ... and on and on it went.

  10. Ask Coach: How Do I Empower My Team To Solve Problems? (Part 4)
    10/2/2014

    How do I empower my team to make decisions on their own, look at the whole picture of the problem, and bring it to resolution?

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