Downloads

  1. Multichannel, Omnichannel, What’s The Difference? Hint: It’s About Customer Experience And Retention
    7/15/2016

    It’s not unusual to hear the terms used interchangeably. But when it comes to guiding and perfecting the online customer journey, multichannel and omni-channel solutions are anything but interchangeable. By Jessica Foreman

  2. Warning: What You Need To Know About Malware
    7/14/2016

    Most people think if they have a firewall and some kind of anti-virus program they are good, thumbs up, no need to worry about all that cyber stuff. Unfortunately, it is this kind of thinking that makes cyber criminals so wealthy and the rate of cybercrime go up. By David Nathans, director of security, SOCSoter

  3. Channel Partners Chasing Profitability Due To Lack Of Product Support
    7/14/2016

    Cloud sales have skyrocketed in recent years, but if the Software-as-a-Service (SaaS) industry expects to hit Forbes’ projected $67 billion by 2018, someone needs to address a very significant user abandonment problem. By Dave Hauser, General Manager, Cloud and Managed Services, PlumChoice

  4. Healthcare Technologies: An Important Investment
    7/13/2016

    The demand for medical services is present across all geographies. By Paul Constantine, president, ScanSource POS and Barcode

  5. 10 Ways To Create And Retain Engagement With Process Improvement
    7/13/2016

    Is your business struggling to get staff involved in process improvement initiatives? If so, you can take solace in knowing you’re not alone. By Ivan Seselj, CEO, Promapp

  6. How VARs Can Help Merchants Overcome Tokenization Confusion
    7/12/2016

    Even though tokenization was introduced to the payments industry more than a decade ago and has since become an industry mainstay, there is no agreed-upon protocol about how tokenization should be deployed or even what defines a token. By J.D. Oder II, CTO and SVP R&D, Shift4

  7. ISV And VAR Valuations Are Rising With Payments Integration
    7/8/2016

    Payments processors and service providers aren’t the only ones benefiting from rising valuations in today’s massive convergence of technology, banking, and payments. Though the payments industry has successfully leveraged synergistic value from the acquisitions of, and/or strategic partnerships with ISVs and VARs, there has been a similar effect evidenced on the other side of the equation as well.

  8. 4 Ways To Recharge Your MSP Marketing
    7/8/2016

    Midyear is the perfect time to evaluate your marketing programs. What’s worked? What hasn’t? And how can you switch things up to drive more leads and convert more prospects into customers? Even if you have limited budget and resources, you can still implement a high-return marketing program. Look at these four ways to recharge your MSP marketing.

  9. Applying Machine Learning To Identify Compromised Credentials
    7/8/2016

    It’s not uncommon for large enterprises to have hundreds or perhaps hundreds of thousands of databases — many out of date, many no longer used, and the vast majority not monitored or properly secured from possible attacks. Unauthorized databases access is increasingly a result of credential theft, and IT personnel are urgently trying to get their arms around the situation. They know they need to not only discover all their own databases, but must figure out how to secure them once they do.

  10. 5 Habits Of The Most Successful VARs
    7/7/2016

    Habits — they either make you or break you, especially in the world of Value Added Resellers (VARs). In this article, we’ve outlined five habits of the most successful VARs as they have these down to a science. And to prove it, we’ve asked our top TouchBistro POS reseller, Wendell Au, to weigh in on how living and breathing these habits has helped pave his way to success.