ECM Magazine

  1. CompTIA Offers Legal Services Benefit To Premier Members
    1/28/2015

    Last week, CompTIA offered its first professional service benefit. The CompTIA Legal Services Program offers legal services to the association’s premier members.

  2. What Government CIOs’ New IT Budget Authority Could Mean For VARs
    1/15/2015

    FITARA gives a major boost to agency chief information officers when it comes to overseeing their agencies’ IT budgets, promising CIOs a “significant role” in programming, budgeting, and decision-making related to IT at their agencies.

  3. Create A Win-Win Managed Services Model
    1/14/2015

    Fine-tuning its managed services program and consultation skills allows this MSP to continue its year-over-year double-digit growth trend.

  4. How Good Is The Managed Services Business? Damn Good.
    1/14/2015

    The results of Business Solutions’ latest survey of its managed services readers are in — and the data is compelling.

  5. Avoid The 3 Deadly SLA Pitfalls
    1/14/2015

    Your service level agreement (SLA) holds an important key to managing customers’ expectations and mitigating costly and unexpected surprises.

  6. IT Providers Should Resolve To Improve Efficiency, Profitability In 2015
    1/9/2015

    As an IT solutions provider, your New Year’s resolutions might involve steps you can take to improve efficiency and profitability. Here are four resolutions to consider when it comes to a successful 2015.

  7. Worse Than Sticks And Stones: Pay Attention To Customer Reviews
    1/8/2015

    Client reviews posted on the Internet have taken a prominent role when customers — or patients or students — determine where to spend their money. An article by CNN highlights the lengths that consumers will go to research the best chance at a good experience.

  8. Finding The Best Charts And Graphs For The Job
    1/8/2015

    Solutions continue to offer more and better options for displaying data — a data representation that provides the information or comparison you are looking for can be the difference between having data and using data.

  9. 5 Leadership Qualities That Inspire
    1/7/2015

    Great leaders are not born; they are made. This statement introduces a white paper from ConnectWise entitled Discover Your Inner Leader. In the paper, you will find traits that will help you lead — or become a leader — of your IT solutions provider business. And, you may notice, these traits are common to all leaders.

  10. Best Channel Vendors 2015
    1/5/2015

    How were the Best Channel Vendors survey and special report generated? For a seventh consecutive year, we relied on the wisdom and experience of Penn State University to help ensure the survey’s statistical accuracy. Back in 2009, Penn State agreed with our philosophy of conducting a Web-based survey (as opposed to a phone-solicitation survey) of our subscribers to capture significant data from our most active resellers. The technology categories were determined by the Business Solutions magazine (BSM) editorial staff.

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