Premium SMB Content

  1. MSP Easily And Profitably Fulfills Role As The IT Service Department For SMBs
    8/29/2013

    Small business owners and managers frequently find they have to be a “jack of all trades” when it comes to getting through a day at work. But some tasks are easier to figure out (or bluff your way through) than others, and unless one has a knack for information technology, keeping a computer network functioning at an optimal level definitely falls on the more difficult end of the spectrum.

  2. Compete Against “Free” POS: Here’s How
    8/28/2013

    Andrew Harris affiliate manager of ShopKeep POS®, explains how VARs and other vested parties can make merchants fully aware of the trade-offs involved and advise them of suitable alternatives.

  3. Leverage Reporting Tools To Prove Value, Retain Customers
    8/13/2013

    Repeat customers are key to business success. For managed services providers, this translates to retaining clients at contract-renewal time.

  4. MSP Netsurit Moves 12,000 Devices To N-able
    8/6/2013

    Listed as one of the Global Top 100 managed service providers (MSPs) by MSP Mentor for three years running, Netsurit has experienced exceptional growth since its founding 15 years ago. With 150 employees and more than 160 clients across South Africa, the MSP uses remote monitoring and management (RMM) technology to make its business thrive.

  5. Danish MSP Makes Smooth Transition To Managed Services
    8/6/2013

    Based in Copenhagen, datacompagniet serves as the IT department for most of its small to midsize business (SMB) customers across Denmark. In this important role, the growing firm tackles the day-to-day technology challenges as well as the long-view IT decisions that will help these SMBs grow and thrive.

  6. CIT Builds A Strong Managed Services Foundation With Automation Platform
    8/6/2013

    Computer Integration Technologies (CIT) is a comprehensive IT services firm with an impressive portfolio of offerings – from application training, to hardware products and services, to software development and more. Nearly 10 years ago, it added managed services into the mix, recog- nizing the growing market opportunity for supporting its SMB (small to midsize business) customers around the clock under a monthly fee arrangement.

  7. CyanIT Sees Managed Services Success With Help From Automation Platform
    8/6/2013

    Established more than 15 years ago as an IT services company, CyanIT transformed its business to become a managed services provider (MSP) in 2012.

  8. Key Strategies For Beating The Commoditization Curve
    8/6/2013

    We’ve all seen it many times. Margins on profitable products and services erode as they become commoditized. And now, the same process is starting to happen to the IT services market.

  9. How to Show Your IT Value…And Become A Trusted Advisor
    8/6/2013

    How to use standardized reports to demonstrate breakthrough value, retain more customers, and become a trusted advisor to your customers.

  10. Cloud-Based BDR Solution Helps MSP Win And Retain Clients
    7/12/2013

    Waypoint. was looking for a proven, cloud-based BDR solution that would be affordable for their small- to-midsize business (SMB) clients, and easy for their technicians to set up and maintain.

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